Operations Manager - Australian Partners
A ViTALizing Career Begins in #WeAreTGT: BGC & EASTWOOD ! Vitality : Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs Incentives : Recognition Awards, birthday celebrations, perfect attendance recognition Together : Mid-year & year-end parties, holiday activities, social & CSR clubs Accomplish : Culture, soft skills, and personal development training – Techno Global Academy Loyalty : Work anniversaries, peer groups, health & financial webinars & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in BGC & Eastwood! - multiple shift schedules Ideal Candidate ProfileWhat You'll Bring (Experience) 5+ years of operations leadership experience , with at least 2 years as an Operations Manager Proven experience managing multiple teams and strategic client accounts Strong background in client management, workforce planning, and service delivery Experience leading TLs, ATLs, SMEs, and cross-functional teams Hands-on experience with process improvement projects and operational initiatives Strong exposure to site operations, facilities, and IT escalation processes Background in offshoring, BPO, or professional services is a plus About You (Soft Skills) Strategic thinker with strong stakeholder and client advisory skills Confident leader who can manage complexity across multiple clients Data-driven and KPI-focused, with a solutions-oriented mindset Strong communicator — comfortable leading executive-level client discussions Highly organized, resilient, and able to manage competing priorities Proactive in driving engagement, retention, and continuous improvement Your Impact Starts HereMulti-Team & Client Leadership Oversee multiple teams and strategic (gold) client accounts Manage Team Leaders, Assistant Team Leaders, and SMEs across clients Monitor TL performance, pulse surveys, engagement, and retention metrics Ensure proper operational coverage and site readiness Lead onboarding and offboarding processes for teams Act as a strategic advisor to clients on operational and people matters Lead recurring client meetings and executive reviews Strategic Client & Workforce Management Collaborate with clients on headcount planning, workforce needs, and training requirements Partner with Techno Global Academy for client-specific training programs Design and execute retention, engagement, and development plans with clients Guide clients on KPIs, incentives, performance management, and development plans Support retention and engagement initiatives with Channel Partners Manage and support strategic client initiatives and projects Operations, Process & Site Oversight Roll out process improvements across multiple clients Lead process improvement and operational innovation projects Oversee DR escalations , site operations, and facility readiness Partner with Facilities on site and facility improvements Ensure IT tickets and escalation processes are properly followed Maintain strong governance, compliance, and operational discipline Cross-Functional Collaboration Partner with HR, Finance, and Sales on workforce planning and redundancy initiatives Provide strategic guidance on corrective action processes Support redundancy and transition planning when required Ensure alignment across internal stakeholders for smooth operations ABOUT US @ TGT GLOBAL As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job. Make the most of our 100% virtual recruitment. Apply today! Pay: Php75,000.00 - Php80,000.00 per month Benefits: Company Christmas gift Company events Employee discount Health insurance Life insurance Opportunities for promotion Paid training Pay raise Staff meals provided Application Question(s): Are you amenable to work on site? (BGC & Eastwood) How many FTEs you handled Experience: BPO: 5 years (Preferred) Operations Manager: 2 years (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-25, источник — Indeed.