Operations Manager

Location: Al Ain & Abu Dhabi, UAE Employment Type: Full-Time

About the Role

ZOI Cafe is looking for an experienced and results-driven Operations Manager to oversee and manage its overall restaurant operations. The ideal candidate will be responsible for ensuring smooth daily operations, maintaining service excellence, improving operational efficiency, managing teams, and driving business performance across multiple outlets.

Key Responsibilities

• Oversee and manage the day-to-day operations of all restaurant outlets.
• Ensure smooth coordination between kitchen, service, cashiering, and other operational departments.
• Develop and implement operational procedures, policies, and service standards.
• Monitor restaurant performance, sales targets, operating costs, and profitability.
• Manage food costs, labour costs, inventory, and operational expenses.
• Ensure consistent food quality, service standards, and customer satisfaction.
• Lead, train, motivate, and evaluate restaurant managers, supervisors, and operational staff.
• Monitor staff scheduling, attendance, productivity, and manpower requirements.
• Conduct regular outlet visits and operational audits to ensure compliance with company standards.
• Ensure adherence to UAE food safety regulations, hygiene standards, health and safety requirements.
• Handle customer complaints and resolve operational issues efficiently.
• Coordinate with HR, Finance, Procurement, and other departments to ensure effective business operations.
• Identify opportunities to improve processes, reduce costs, and increase operational efficiency.
• Prepare and submit regular operational reports to senior management.
• Support new outlet openings, operational planning, and business expansion.

What We're Looking For:

• Proven experience managing multiple restaurant outlets or branches.
• Strong knowledge of restaurant operations, food cost control, inventory management, and budgeting.
• Excellent leadership, team management, and problem-solving skills.
• Strong understanding of food safety, hygiene, and UAE hospitality standards.
• Excellent communication, organizational, and decision-making abilities.
• Ability to work under pressure and manage multiple operational priorities.
• UAE experience in the restaurant or F&B industry is highly preferred.

What We Offer:

• Competitive salary with performance-based incentives.
• The opportunity to be part of an exciting new restaurant concept.
• Career growth opportunities as we expand.
• A supportive and collaborative work environment.

Interested candidates: Please share your updated CV to apply.

Join us and be part of something exciting!

Pay: From AED8,000.00 per month

Work Location: In person