Operations Manager
# Operations Manager **Zik digital** · Goregaon, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Location: Mumbai Employment Type: Full-Time Reports To: Founder / CEO Experience Required: 3+ years in operations, preferably in a digital/creative/marketing agency Role Summary: Operations Manager will oversee the agency's daily functions, drive operational efficiency, implement scalable processes, and support department heads in achieving their KPIs. Key Responsibilities: - Operational Leadership: - Oversee and improve daily operations across departments (Creative, Marketing, Development, Client Servicing, etc.). - Identify bottlenecks and implement solutions to streamline workflows and delivery timelines. - Work with internal softwares - Team & Resource Management: - Work with team leads to allocate resources optimally across projects. - Ensure hiring plans align with business growth; assist in recruiting and onboarding processes. - Process & Systems Implementation: - Build and implement SOPs, dashboards, project management systems (like Asana, Trello, ClickUp, etc.). - Monitor internal tools, track team productivity, and identify process gaps. - Project Delivery Oversight: - Maintain visibility into project timelines, budgets, and quality standards. - Troubleshoot delivery risks and proactively manage client satisfaction. - Financial & Performance Monitoring: - Collaborate with finance to forecast revenues, track billing efficiency, and manage operational budgets. - Drive profitability by improving utilization, reducing wastage, and optimizing cost structures. - Cross-functional Collaboration: - Act as the right hand to the CEO/founder to translate vision into actionable plans. - Work closely with Sales & Account Management to ensure seamless handoffs and delivery. Key Requirements: - Proven experience in an operations or delivery role at a digital/creative/advertising/tech agency. - Strong leadership, organizational, and people management skills. - Experience managing cross-functional teams and project lifecycles. - Proficient in project management tools and agency workflows. - Excellent problem-solving and process-optimization abilities. - Data-driven approach to decision-making and performance monitoring. Nice to Have: - Experience scaling operations in a high-growth startup or agency environment. Job Type: Permanent Pay: From ₹45,000.00 per month Work Location: In person
Наблюдалась 2026-10-04, впервые 2026-09-26, источник — Indeed.