Operations Manager

OPERATIONS MANAGER

Location: Pasay City, Philippines Work Setup: On-site Employment Type: Full-time Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Salary Range: ₱100,000 – ₱120,000 per month Reports To: Branch Head and CEO

JOB SUMMARY

The Operations Manager is responsible for overseeing and managing the company's overall business operations to ensure operational efficiency, productivity, financial discipline, and alignment with organizational objectives.

This role provides strategic leadership and operational oversight across multiple departments, including Customer Service, Marketing, Human Resources, Administration, and Finance. The position is responsible for establishing effective operational systems, improving business processes, managing resources and budgets, monitoring departmental performance, and ensuring the successful execution of company objectives.

The Operations Manager will work closely with the Branch Head and CEO, as well as local and international stakeholders, to drive business performance, strengthen operational controls, and support the company's continued growth.

KEY RESPONSIBILITIES

1. Strategic Operations Management

• Oversee and manage daily business operations to ensure efficient workflows, timely execution of tasks, and achievement of operational targets.
• Develop, implement, and continuously improve operational strategies, policies, procedures, and systems.
• Translate company goals and management directives into actionable operational plans and measurable objectives.
• Monitor and optimize processes across Customer Service, Marketing, Human Resources, Administration, and other business functions.
• Identify operational challenges, assess business risks, and implement solutions to minimize disruptions and improve efficiency.
• Establish operational standards and internal controls to ensure consistency, accountability, and compliance with company policies and applicable regulations.

1. Departmental Oversight and Coordination

• Oversee and coordinate the performance and activities of various departments to ensure alignment with company objectives.
• Establish clear departmental responsibilities, reporting structures, performance expectations, and operational targets.
• Work closely with department heads and team leaders to ensure effective execution of business plans.
• Monitor departmental performance through regular reports, KPIs, and operational reviews.
• Identify performance gaps and implement appropriate corrective and improvement measures.
• Facilitate effective communication and coordination between departments and management.

1. Administrative and Back-Office Management

• Oversee administrative operations, including Human Resources, Finance, Procurement, and general office administration.
• Ensure the proper implementation of administrative policies, procedures, internal controls, and documentation systems.
• Monitor procurement activities, office expenses, resource allocation, and administrative requirements.
• Ensure efficient management of company resources, facilities, and operational support functions.
• Improve internal reporting, documentation, and communication processes.
• Coordinate with relevant departments to ensure timely completion of administrative and regulatory requirements.

1. Financial and Budget Management

• Work closely with the Finance Department to prepare, monitor, and manage operational budgets.
• Oversee expense monitoring, cost control, and resource utilization to ensure cost-effective business operations.
• Review financial and operational reports and identify opportunities for cost reduction and improved resource allocation.
• Ensure departmental expenditures are aligned with approved budgets and company policies.
• Monitor operational costs and financial performance against established targets.
• Provide management with financial and operational insights to support business planning and decision-making.

1. Team Leadership and Performance Management

• Lead, supervise, and develop departmental leaders and employees to establish a high-performance and results-oriented work environment.
• Set performance expectations and ensure accountability across departments.
• Monitor employee productivity and departmental performance through established KPIs.
• Conduct regular performance reviews and implement performance improvement initiatives when necessary.
• Identify training and development needs to strengthen employee capabilities and management effectiveness.
• Promote teamwork, professionalism, accountability, and effective communication across all departments.
• Address operational and personnel concerns in coordination with Human Resources.

1. Reporting and Continuous Improvement

• Prepare and present regular operational reports, business performance updates, and strategic recommendations to the Branch Head and CEO.
• Monitor KPIs and evaluate departmental performance against established business objectives.
• Identify opportunities to improve workflows, reduce operational costs, and maximize organizational efficiency.
• Lead process improvement initiatives, operational projects, and standardization of business procedures.
• Ensure timely implementation of management directives and strategic business priorities.
• Provide recommendations to management on operational improvements, organizational development, and business growth opportunities.

1. International Coordination and Management Communication

• Coordinate with the company's China-based management team and other international stakeholders regarding operational matters.
• Facilitate clear communication between local departments and international management.
• Prepare, review, and communicate operational reports, updates, and business requirements in English and Mandarin, as needed.
• Ensure effective execution of management instructions and alignment between local operations and the company's overall business objectives.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in Business Administration, Business Management, Operations Management, or a related field.
• At least 5–8 years of relevant experience in operations management, business administration, or general management.
• At least 3 years of experience in a managerial or leadership position overseeing multiple departments or cross-functional teams.
• Experience in manufacturing, trading, distribution, or multinational companies is an advantage.
• Proven ability to develop and implement operational strategies, policies, procedures, and process improvements.
• Strong knowledge of business operations, administrative management, financial planning, budgeting, and cost control.
• Demonstrated experience in managing departmental performance, KPIs, and operational reporting.
• Excellent leadership, organizational, problem-solving, and decision-making skills.
• Strong communication, interpersonal, negotiation, and stakeholder management abilities.
• Ability to manage multiple priorities, work independently, and make sound management decisions in a fast-paced business environment.
• Proficiency in Microsoft Office, Google Workspace, and business management tools.
• Mandarin Chinese and English proficiency: Strong written and verbal communication skills in both Mandarin Chinese and English are highly preferred to facilitate coordination with international management.

KEY COMPETENCIES

• Strategic and Operational Leadership
• Business Process Improvement
• Cross-Functional Department Management
• Financial and Budget Management
• Performance and KPI Management
• Organizational Planning and Development
• Problem-Solving and Decision-Making
• International Stakeholder Coordination
• Communication and Negotiation
• Accountability and Results Orientation

WORK CONDITIONS

• Full-time, on-site position based in Pasay City, Philippines.
• Monday to Friday, 6:00 AM to 3:00 PM.
• Direct reporting to the Branch Head and CEO.
• Requires regular coordination with local departments and international management.

Pay: Php100,000.00 - Php120,000.00 per month

Benefits:

• Life insurance
• Promotion to permanent employee

Work Location: In person