Operations Manager

We're hiring an Operations Manager to keep customer accounts, shipments and transport coordination running smoothly.

TOLF is seeking an organised, customer-focused Operations Manager to support its freight forwarding and logistics activities. Based in Dubai, UAE, this role will manage day-to-day customer accounts, coordinate with the transport department, monitor shipment progress and ensure customers receive timely updates and reliable service.

Key Responsibilities

· Manage day-to-day customer accounts, acting as a primary contact for shipment updates, service queries and operational requirements.

· Coordinate closely with the transport department to arrange collections, deliveries, vehicle availability and transport schedules.

· Track shipments and proactively communicate delays, changes, delivery confirmations and exceptions to customers.

· Coordinate with freight, warehouse, customs and other relevant teams to ensure shipments progress smoothly.

· Ensure transport bookings, delivery instructions, shipment records and customer information are accurate and up to date.

· Resolve operational issues and customer complaints promptly, escalating complex matters where required.

· Monitor service levels, delivery performance and outstanding actions, following up until issues are closed.

· Maintain accurate operational systems, customer account notes, reports and documentation.

· Support account reviews and identify recurring issues or opportunities to improve service quality and efficiency.

· Help ensure operational procedures, customer requirements and agreed service standards are consistently followed.

Skills & Experience

· Proven experience in freight forwarding, logistics, transport operations or a similar customer-facing operations role.

· Experience managing customer accounts and coordinating transport or delivery activities.

· Good understanding of shipment processes, transport scheduling, delivery planning and logistics documentation.

· Strong communication and customer service skills, with confidence coordinating across multiple departments.

· Excellent organisation, prioritisation and follow-up skills, with the ability to manage multiple shipments and customer requests.

· A practical problem-solving approach and the ability to stay calm when plans change or delays occur.

· Comfortable using spreadsheets, email and transport, CRM or logistics management systems.

· Able to work independently and coordinate remotely with colleagues and customers, including UK-based teams.

What TOLF Offers

· Office based in Dubai, UAE.

· A role with responsibility across customer service, freight operations and transport coordination.

· Opportunity to contribute to reliable service delivery and continuous operational improvement.

· Salary based on experience.

• Interested? Apply through LinkedIn with your CV and a brief summary of your freight forwarding, customer account management and transport coordination experience.