Operations Manager

Class title: Manager VII

Posting No.: 1001-27

Opening Date: 10/02/2026

Closing Date: 10/16/2026

Location: Bush Building, 1801 Congress Ave., Austin, TX 78701

Class Code: 1606PA

FLSA: Admin-Exempt

Salary Group/Salary: B28, $126,000.00-$140,000.04/yr.

Division: Information Technology

Number of positions: 1

General Description

Performs highly advanced (senior-level) managerial work administering the daily operations and activities of the local area

network and wide area network; operations; service administration, and lottery draw administration. Work involves

establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and

standards for achieving established goals; coordinating and evaluation section activities; developing and evaluating budget

requests; and monitoring budget expenditures. Work also involves planning, designing, and integrating data

telecommunications networks; designing, installing, and monitoring networks; monitoring and analyzing existing hardware

and software; and evaluating potential network enhancements. Supervises the work of others. Works under minimal

supervision with extensive latitude for the use of initiative and independent judgment. Reports to the Information Technology

Lottery & Charitable Bingo Director.

Essential Job Functions

• Manages day-to-day activities of staff.

• Oversees and/or establishes goals and objectives; develops and approves schedules, priorities, and standards

for achieving goals; and manages evaluation activities.

• Oversees the allocation of resources to achieve timely outcomes and measurables goals; monitors and evaluates

the effectiveness and efficiency of staffing levels.

• Directs or conducts major studies regarding system usage, makes recommendations for improvements, and

determines network system requirements.

• Directs performance tuning and capacity planning activities to enhance the performance of the network resources.
• Reviews network system plans for completeness and accuracy and plans and schedules network studies and

system implementations.

• Analyzes and assists in defining agency disaster recovery responsibilities and procedures.
• Develops goals and objectives for the development and use of an efficient and cost-effective network.
• Oversees the design and maintenance of the Lottery program Local Area Network (LAN) and Wide Area Network

(WAN).

• Develops and implements techniques, policies and procedures designed to ensure the integrity of LAN and WAN

environments and analyzes existing network and system procedures for efficiency and effectiveness.

• Determines operational, technical, and support requirements for the location, installation, operation, and

maintenance of data communications and agency network systems.

• Researches and evaluates new products and network technologies for potential acquisition and directs the

evaluation of various hardware and software resources to identify strengths, weaknesses, and potential benefits

to the agency.

• Provides support for all servers and network equipment; application and data server issues; LAN/WAN

interconnectivity and security issues; PC technical issues as needed; and to agency application programming

staff.

• Analyzes Lottery and Charitable Bingo projects and departmental requests and makes appropriate technical

recommendations.

• Effectively communicates with vendors, end-users, management, and staff and works with vendors to solve and

correct problems related to technology equipment.

• Supervises Operations staff, including Computer Operations for the daytime and evening shifts; directs and

supports all aspects of personnel recruitment, training, and management; and performs performance evaluations

on direct reports.

• Prepares weekly status reports; and reviews and approves documents and reports developed by employees to

ensure professional quality and appearance, appropriate content, consistency, and responsiveness.

• Performs related duties as assigned.

Required and Preferred Qualifications

• Graduation from an accredited four-year college or university with a degree in Data Processing, Computer Science,

or related field is required. (Relevant network experience, in excess of the required years of experience listed below,

may be substituted for college on a year-for-year basis.)

• Five years of experience with managing network routers and switches, and managing TCP/IP networks (WAN/LAN)

is required.

• Three years of experience supervising employees is required.
• Three years of experience in server management, managing multiple server networks, configurations, protocol

management, and server performance tuning activities is required.

• Three years of experience with hardware virtualization and hypervisor technologies is required.
• Two years of experience managing network firewalls is required.
• Two years of experience managing Microsoft 365 services is required.
• Two years of experience with Microsoft Windows Server including Active Directory Services, Domain Name Services,

Internet Information Services, and DHCP configurations is required.

• Willingness to work extra hours is required. (Extra hours include working evenings, weekends, and holidays as

required.)

• Willingness to travel up to 10% for work-related purposes is required.
• Five years of experience in support of personal computer hardware and software (this experience must include

Microsoft Windows and the Microsoft Office suite of applications) is preferred.

• Two years of experience managing Oracle Cloud Infrastructure (OCI) is preferred.

Knowledge, Skills, and Abilities

• Knowledge of the principles and practices of public administration and management.

• Thorough knowledge of network facilities, of data processing hardware and techniques, of personal computer

hardware and software, of network operating system and security software, and of performance monitoring and

capacity management tools.

• Thorough knowledge of network design and topologies.
• Skills in training employees on relevant technology.
• Skills in inductive and deductive reasoning.
• Ability to recognize, analyze, troubleshoot, and resolve network and data processing hardware problems.
• Ability to manage business functions or department activities and to establish goals and objectives
• Ability to devise solutions to administrative problems.
• Ability to plan, assign, and/or supervise the work of others.
• Ability to develop and evaluate policies and procedures.
• Ability to prepare reports.
• Ability to work within a team environment to produce high-quality results.
• Ability to interpret and comply with the State Lottery Act, Lottery Rules, Bingo Enabling Act, Bingo Rules and

Regulations.

• Ability to effectively communicate orally and in writing.

Physical and Mental Requirements

• Must be able to sit or stand for extended periods of time.

• Ability to occasionally lift, carry, and manipulate equipment up to 25 pounds.

Military Occupational Specialty Codes:

Veterans, Reservists, or Guardsmen with a MOS or additional duties or other related fields pertaining to the minimum

experience requirements may meet the minimum qualifications for this position and are encouraged to apply.

Additional Military Crosswalk information can be accessed at:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY

To apply for a position, you must submit your application, resumé, and TDLR agency required application questions either

online through the Texas Workforce Commission’s WORKinTEXAS.com website at https://www.workintexas.com or to

TDLR via email at: jobs@tdlr.texas.gov by the closing date stated on the job posting. For applications submitted via email,

please list the job posting title and job posting number in the subject line. Applications submitted must be received the

posting’s closing date. When a job posting is listed as "Open Until Filled", it is best to apply as quickly as possible, as the

posting may close or be placed on hold at any time with or without prior notification. Applications will NOT be accepted via

mail, fax, or hand delivery. Incomplete applications may not be considered. If you desire an acknowledgement of the receipt

of your application, you should apply via WorkInTexas and one should be auto generated by TWC. Only applicants

interviewed will be notified of their selection or non-selection. All candidates recommended for IT, Lottery, and Bingo

positions will be subject to an extensive criminal background investigation, including fingerprinting.

SELECTIVE SERVICE REGISTRATION

In accordance with legislation effective September 1, 1999, male candidates aged 18 to 25 are required to show proof of

selective service registration (or exemption) prior to an offer of employment. Such proof is not required to be filed with an

application but must be provided upon request by the Human Resources office.

Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work

authorization.

TDLR is not considering applications from individuals who require sponsorship for an employment visa, including those

must present the needed documentation upon request.

In compliance with the Americans with Disabilities Act (ADA), TDLR will provide reasonable accommodation. If you are scheduled for an interview

and require reasonable accommodation in the interview process, please inform the hiring representative who calls you to schedule your interview.

Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.