OPERATIONS MANAGER

JOB VACANCY – OPERATIONS MANAGER

Industry: Domestic Workers Services / Recruitment Agency

Position: Operations Manager Location: Dubai, United Arab Emirates Employment Type: Full-Time Gender: Male Experience Required: 4–6 Years Joining: Immediate Joiners Preferred

Job Overview:-

We are seeking an experienced, proactive, and result-oriented Operations Manager with 4–6 years of proven experience specifically in the UAE Domestic Workers Services industry.

The ideal candidate must have strong hands-on knowledge of domestic workers agency operations, including recruitment coordination, worker deployment, customer service, replacement requests, contract renewals, and operational follow-ups.

The candidate must be capable of independently managing and supervising the Customer Service (CS), Recruitment, and Operations teams while ensuring smooth daily operations, service quality, team productivity, and customer satisfaction.

Key Responsibilities:-

1. Overall Operations Management

• Independently manage and oversee the complete day-to-day operations of the Domestic Workers Agency.
• Ensure smooth coordination between CS, Recruitment, and Operations departments.
• Monitor daily activities, pending cases, operational targets, and overall team performance.
• Identify operational challenges and implement effective solutions to improve efficiency.

1. Domestic Workers Services Management

• Have strong practical knowledge of the complete UAE domestic workers service process.
• Manage and monitor recruitment coordination, worker availability, deployment, placement, and service follow-ups.
• Oversee replacement requests, contract renewals, worker-related complaints, and other service requirements.
• Ensure all domestic workers' cases are handled efficiently and within the required timelines.

1. Customer Service & Client Relationship Management

• Supervise the Customer Service team and ensure proper handling of customer inquiries and complaints.
• Handle escalated customer issues, service-related disputes, and replacement requests.
• Ensure timely follow-ups with customers and domestic workers.
• Maintain high standards of customer satisfaction and service quality.

1. Recruitment & Team Coordination

• Manage and coordinate with the Recruitment team to ensure proper workforce availability.
• Monitor recruitment requirements and coordinate with relevant teams for timely worker deployment.
• Supervise CS, Recruitment, and Operations staff independently.
• Assign responsibilities, monitor individual performance, and ensure team accountability.

1. Performance Monitoring & Reporting

• Review daily, weekly, and monthly operational reports.
• Monitor pending cases, replacement requests, renewals, customer complaints, and follow-up activities.
• Ensure proper reporting and communication between departments.
• Recommend and implement improvements to operational procedures.

1. Compliance & Documentation

• Ensure operational procedures comply with applicable UAE laws and regulations governing domestic workers services.
• Coordinate with relevant departments regarding visa processing, documentation, contract procedures, and renewals.
• Ensure proper documentation and follow-up for all operational cases.

Required Qualifications & Skills:-

• 4–6 years of actual hands-on experience in a UAE Domestic Workers Agency / Domestic Workers Services Company .
• Candidates with only general operations or unrelated industry experience will not be considered.
• Strong practical knowledge of the complete domestic workers agency operational cycle.
• Proven experience managing Customer Service, Recruitment, and Operations teams independently.
• Excellent English communication skills (Fluent in speaking and writing).
• Arabic language proficiency will be a strong advantage.
• Knowledge of additional languages will be an added advantage.
• Strong leadership, decision-making, and problem-solving abilities.
• Excellent organizational, coordination, and team management skills.
• Ability to handle operational pressure, customer escalations, and multiple responsibilities effectively.

What We Offer

• Competitive salary based on experience and qualifications.
• Professional working environment.
• Opportunity to lead and manage overall agency operations.

Important: Only candidates with 4–6 years of relevant UAE Domestic Workers Services / Agency experience will be shortlisted.

Pay: AED8,000.00 - AED9,000.00 per month

Work Location: In person