Operations Manager

JOB DESCRIPTION

Operations Manager

A senior, hands-on role leading the systems, people and operational infrastructure that

enable South West London Law Centres to deliver effective legal services.

Salary £40,000 per annum, plus 4% pension contribution

Reports to Chief Executive Officer

Line management of the Reception and Administration Team; member of the Senior Management

Management Team

Hours 35 hours per week, permanent

Location Croydon office / hybrid, with work across SWLLC office locations as required

About South West London Law Centres

South West London Law Centres (SWLLC) is a community-based legal practice and

registered charity providing free and affordable legal advice, casework and

representation across six South West London boroughs. Our work includes social

welfare law services, housing court duty schemes and one of the country’s largest pro

bono advice clinic programmes.

Purpose of the role

The Operations Manager is responsible for ensuring that SWLLC has the people,

systems, processes and infrastructure needed to deliver accessible, high-quality legal

services. This is a broad senior role combining day-to-day operational management

with organisation-wide improvement, compliance and strategic planning.

The postholder leads key operational functions including HR, reception and

administration, pro bono and volunteer operations, digital systems, data and

information governance, facilities, health and safety, and Lexcel compliance. As a

member of the Senior Management Team, the Operations Manager works across the

organisation to solve problems, improve how services are delivered and translate

organisational priorities into workable systems and processes.

Key responsibilities

1. Operational leadership and service improvement

• Lead the day-to-day operational delivery of the Law Centre across its office

locations, ensuring staff have effective systems, processes and practical support.

• Identify and lead improvements to workflows, client-facing processes and internal

administration, with a focus on reducing unnecessary manual work and making best

use of limited resources.

• Lead operational projects from scoping and planning through to implementation,

staff communication, training and review.