Operations Manager

The Operations Manager runs day-to-day operations across both Dubai branches of the wellness club. The role makes sure every member gets a consistent, premium experience, the facilities are safe and spotless, and each branch hits its service, revenue and cost targets.

Key responsibilities

Multi-branch operations

• Oversee daily operations of both branches, including opening and closing, staffing levels and service standards.
• Create and enforce standard operating procedures (SOPs) so both branches run the same way.
• Visit each branch regularly, run walkthroughs and audits, and close gaps quickly.
• Plan and approve staff rosters, shift cover and leave across both sites.

Member experience

• Own the member journey from first visit and onboarding through renewals.
• Handle escalated complaints and feedback, and resolve them within agreed timelines.
• Track member satisfaction (NPS, reviews) and lead improvement actions.
• Work with Sales and Membership teams to support retention and reduce cancellations.

People and team leadership

• Lead, coach and evaluate Branch Supervisors and frontline teams.
• Support HR with hiring, onboarding, training and performance reviews.
• Build a service-focused, accountable team culture across both branches.

Facilities, health and safety

• Keep gyms, studios, pools, spa, changing rooms and common areas clean, safe and in working order.
• Manage preventive maintenance schedules, contractors and equipment servicing.
• Ensure compliance with Dubai Municipality, Civil Defence and other UAE health, safety and hygiene rules.
• Make sure staff are trained in emergency procedures, first aid and CPR.

Financial and commercial

• Prepare and manage the operating budget for each branch.
• Control costs for staffing, utilities, supplies and maintenance.
• Support revenue from memberships, personal training, classes, spa and F&B.
• Manage suppliers, purchasing and inventory.

Reporting and systems

• Produce weekly and monthly reports on operations, attendance, revenue and KPIs for management.
• Make full use of the club's booking, membership and HR systems, and keep data accurate.
• Recommend improvements and support projects such as new services, refurbishments or a future branch.

Benefits

• Competitive Salary: Based on experience and role responsibilities
• Club Access: Full access to SEVEN Wellness Club facilities
• F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
• Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being