Operations Manager
Indoor Playground Operations Manager We are a growing indoor playground looking for an experienced, organized, and dependable manager to help oversee our employees, daily operations, and overall customer experience. This position is ideal for someone who is confident managing a team, answering employee questions, improving procedures, and handling customer concerns professionally. We are looking for someone who can help streamline our processes, ensure employees are properly trained, and create a consistent experience for every family who visits us. Responsibilities Serve as a primary point of contact for employee questions and concerns Support and manage employees through in-person and text communication Help address employee conflicts and day-to-day staffing issues Oversee employee onboarding and training Make sure team members understand and follow company policies and procedures Provide employees with coaching, feedback, and additional training when needed Help create and improve systems that make daily operations more efficient Ensure employees are providing friendly, professional, and consistent customer service Respond to customer questions, complaints, and follow-up needs Investigate customer concerns and provide thoughtful, appropriate solutions Communicate important updates and expectations to the team Help ensure the playground is running safely, smoothly, and professionally Escalate serious employee or customer matters to the owner when necessary Schedule This position will include a combination of in-person and remote hours. Some remote hours will be used to respond to employee questions, handle customer concerns, and complete necessary follow-up. Regular weekend shifts are not required. However, the manager must have reasonable availability during designated weekend hours in case an urgent employee, customer, or operational issue arises. Qualifications Previous management experience & customer service is required Experience in sales, hospitality, events, childcare, or a related field is preferred Strong leadership and problem-solving skills Excellent verbal communication Comfortable addressing employee concerns and workplace conflict Able to handle customer complaints calmly and professionally Highly organized, dependable, and detail-oriented Comfortable making everyday decisions independently Able to balance employee needs with the needs of the business Understands when to handle an issue independently and when to involve the owner Comfortable working in a busy, family-focused environment The ideal candidate will be proactive, approachable, friendly and confident. We need someone who can support our team, improve our systems, and help ensure that both employees and customers have the best possible experience. Pay: $26.00 - $30.00 per hour Benefits: Flexible schedule Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-22, источник — Indeed.