Operations Manager
# Operations Manager **Sail Energy LLC** · Smithfield, RI 02917 · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Operations Manager Position Summary The Operations Manager is responsible for the overall performance of the service and delivery teams by assuring a high level of customer satisfaction, meeting or exceeding department financial and growth objectives in coordination with the business budget and strategy, and under the direction of the General Manager. Specifically, the Operations Manager oversees functions that include dispatching, billing, payroll and vehicle maintenance. The position is also responsible for maintaining a high level of customer service, positive interactions with other areas of the operation but especially the Field Service team, Delivery Dispatcher and Sales, while creating and maintaining a skilled, motivated and productive staff that meets demands put on the operation through consumer demand. Operations Manager Primary Accountabilities. - Lead, Manage, Accountability. This position demonstrates consistent leadership, primarily through their own behavior and consistency to the Company’s Core Values. The Operations Manager also demonstrates good management decisions, particularly those that involve team members or customers. Lastly, they hold themselves and others to a high standard of accountability, in their work, behavior and commitment to the team. - The Operations Manager is responsible for helping to achieve department and operational goals, through management of income, labor, and expenses. - Organic Growth. Working with their direct team and Sales, the Operations Manager supports organic growth of the operation. - Improving Customer Satisfaction Levels. Delivers, individually and with members of their team, value to customers by meeting or exceeding customer expectations. - Employee Engagement. Works toward a high level of personal and team engagement through support of a work environment that stresses communication and teamwork and collective efforts in continually building strong service and teams. The position is also responsible for ensuring a high level of collaboration between all team members. - Achieves Execution Objectives. The Operations Manager demonstrates a high level of multitasking, providing daily oversight to the service and delivery teams. This position also ensures that commitments made to the customer are consistent with the work performed, and meet expectations. The Operations Manager is responsible for the readiness of the service department teams, including assets, personnel, safety and compliance. This person knows that their responsibility is to get the job done, done right, and done on time. Operations Manager Performance Measurement - Monthly targets established by the General Manager. - Consistently high levels of customer satisfaction. - Actual levels of generated profitability consistent with the operation’s budget. - Organic growth, with emphasis on service and liquid fuels . - Demonstration of Company’s Core Values. Operations Manager Position Direct Reports - Field Service Supervisor - Service Dispatcher - Delivery Dispatcher - Delivery Drivers - Technicians - Fleet Mechanic Operations Manager Task Responsibilities – Individually and as a Team Leader - Consistently demonstrated and demands behavior consistent with Core Values . - Individually, and with others, builds the Operation’s Core Team . - Minimum of three (3) years of experience managing the operations of a service or related department. - Adept at planning and scheduling - Responsible for recruiting, hiring, training and overall performance of employees as well as the ongoing development of core team players within the department. - Resolves customer concerns or complaints in a timely, professional, and helpful manner. - Responsible for all aspects of safety for the service department including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling and general safety awareness and plays a key supportive role in improving the overall safety performance of the team. - Ensures the safe use of company vehicles and equipment. - Reviews driving records for accuracy and compliance. - Coordinates the maintenance of all company vehicles. - Analyzes service department productivity reports to improve efficiency and maximize technician’s billable hours. - Controls the parts and equipment inventory for the department to maintain an appropriate level of inventory and develops and institutes processes for maintaining accurate inventory records. - Responsible for proactive maintenance of company facilities. - Analyzes delivery reports to ensure proper quality deliveries and eliminate runouts. - Well-developed verbal and written communication skills. - Proficient user of Microsoft Office (prior experience with customized internal computer programs preferred) Operations Manager Required Knowledge, Skills and Abilities - Graduate of High School or equivalent (college degree preferred) - Self-motivated with a high degree of comfort working independently in managing priorities and making decisions - Strong sense of professionalism and ability to maintain discretion - Demonstrated ability to lead and work as part of a team - Must have a valid driver’s license and a clean driving record - Must meet employment eligibility standards set for criminal and other background checks Pay: $90,000.00 - $110,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee discount - Flexible spending account - Health insurance - Paid time off - Retirement plan - Vision insurance Application Question(s): - Do you have experience managing a service business? If so, how many years? Experience: - Managing operations: 3 years (Preferred) - Oil & gas: 1 year (Preferred) Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-09, источник — Indeed.