Operations Manager

Description:

Position Summary

The Operations Manager leads the daily operations at PFS. The position directs a broad array of activities specific to both the field and office to include managing the dispatch department, repair and maintenance of trucks/trailers, back office, and field supervision. The position reports directly to the Chief Operating Officer (COO).

Who You Are

• Curious by nature: you ask why, dig into the details, and have a genuine desire to learn every part of the business
• Possess or are eager to gain operational knowledge and a deep understanding of how the business runs
• Challenge best practices and the status quo, always looking for a better, safer, or more efficient way to get the job done
• A superior people-supporter who develops, coaches, and stands behind your team
• Tenaciously results-driven; you set high standards and follow through until the goal is met
• High emotional intelligence; self-aware, approachable, and able to read the room and adjust with crews, customers, and leadership alike
• A doer who leads from the front and isn’t afraid to roll up your sleeves
• Able to prioritize competing demands and tackle problems head-on rather than letting them linger

Responsibilities

• Directs and manages field service team to ensure company and customer expectations are met
• Ensures a solid understanding of Prairie Field Services operational policies and systems, information management processes and relationships with third-party vendors
• Builds and maintains strong working relationships with customer contacts in the field to promote sustainable partnerships
• Drives and measures customer satisfaction as it relates to field service deliverables
• Ensures compliance with all policies and procedures related to work performed for Prairie Field Services
• Evaluates practices, procedures, and facilities to assess risk and adherence to industry and legal rules and regulations
• Responsible for site surveys and journey management plan
• Responds to incidents and assist in the incident investigation process including collection of data and report preparation
• Reports on health and safety awareness issues and statistics as needed
• Responsible for the dissemination of information to peers and direct reports
• Promotes proactive internal and external communications
• Assist COO with customer bid requests
• Responsible for staffing and equipment needs and scheduling
• Work effectively cross-collaboratively with other leadership members to accomplish goals set forth by the executive team
• Develop proactive solutions to issues and maintain a consistent, strategic vision
• Performs all other essential duties as assigned

Requirements:

• Bachelor’s degree in business administration or equivalent experience preferred, but not required
• 5+ years of oilfield service experience, preferred, but not required
• Proficient in MS Office products
• Actively utilizes AI in multiple aspects
• Exceptional ability to network, develop, establish, and manage internal and external business relationships
• Working knowledge of DOT, FMCSA, and OHSE legislation
• Ability to interface directly with cross-functional teams and build and maintain lasting relationships with other departments and key business partners
• Strong root cause analysis skills
• Highly effective organizational, negotiation, conflict resolution, and people management skills
• Excellent oral and written communication skills and ability to communicate at all levels within a company
• Strong focus on quality, safety, and environment
• Flexibility and adaptability to change
• Ability to work nights, weekends, holidays, and extended hours
• Ability to travel as needed

This is an exempt level position with a salary range between $95,000 and $120,000, plus a bonus opportunity of up to 50% of base salary based on location and company performance. PFS offers medical, dental, vision, ancillary insurance options, retirement plan, as well as a company-provided vehicle, fuel card, phone, laptop, and expense card. Employment is contingent upon a successful background check and drug screen.