Operations Manager
# Operations Manager **Open Door Health Center of Illinois** · Elgin, IL 60123 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Open Door Health Center of Illinois Lead Operations. Empower Teams. Make an Impact. Open Door Health Center of Illinois is seeking a proactive, organized, and collaborative Operations Manager to oversee the administrative and operational functions of our multi-million-dollar nonprofit healthcare and human services organization. Serving diverse communities throughout the region, Open Door is committed to providing essential services to individuals and families. The Operations Manager will help advance this mission by ensuring our clinics and offices operate efficiently, safely, and effectively across multiple locations. Working closely with Executive Leadership, department leaders, staff, vendors, and the Board of Directors, this role oversees daily operations, staff supervision, facilities, vendor relationships, insurance administration, reporting, and compliance. The ideal candidate is a resourceful leader who enjoys solving problems, improving processes, developing teams, and supporting a mission-driven organization. Key Responsibilities Operations & Administrative Leadership - Oversee daily operations across Elgin, Aurora, and other locations, ensuring offices and clinics are properly staffed and operational. - Develop and improve administrative policies, procedures, workflows, and systems to enhance efficiency and service quality. - Resolve operational challenges, coordinate staffing coverage, and support organizational initiatives and special projects. - Maintain effective communication across departments, leadership, and external partners. Staff Supervision & Development - Supervise reception and assigned administrative staff, establishing clear expectations and performance standards. - Support recruitment, onboarding, training, performance evaluations, and staff development. - Address routine employee concerns and collaborate with HR and leadership as needed. - Promote a professional, respectful, inclusive, and team-oriented workplace. Insurance, Claims & Provider Administration - Coordinate provider enrollment and credentialing with commercial insurers, Medicare, Medicaid, and other payers. - Monitor claims-related processes, denials, eligibility, and payer requirements in collaboration with billing personnel and external partners. - Manage applications, renewals, and documentation while identifying issues that may affect reimbursement or service delivery. Vendor & Facilities Management - Manage vendor relationships, service agreements, proposals, and performance while identifying opportunities to improve quality and control costs. - Oversee maintenance, repairs, security, janitorial services, inspections, and general facility operations. - Coordinate office moves, renovations, equipment needs, and facility projects. - Maintain vendor contracts, insurance certificates, and related documentation. Data, Reporting & Performance Improvement - Prepare operational reports and analyze data to identify trends, inefficiencies, and opportunities for improvement. - Develop productivity and workload monitoring systems in collaboration with program leadership. - Support data-informed decisions regarding staffing, scheduling, resources, and operational performance. - Maintain accurate and confidential administrative records. Compliance & Organizational Support - Support compliance with organizational policies, contractual obligations, and applicable regulations. - Promote adherence to HIPAA privacy and security requirements and appropriate handling of protected health information. - Assist with training, audits, inspections, and compliance documentation. - Partner with Executive Leadership on strategic initiatives, policy development, and operational improvements. - Represent Open Door professionally with vendors, community partners, government agencies, and other stakeholders. Qualifications Required: - Bachelor’s degree in business administration, healthcare administration, public administration, social services, or a related field; equivalent experience will also be considered. - Experience managing administrative or operational functions in healthcare, nonprofit, medical, or human services settings. - Previous supervisory or management experience. - Strong organizational, communication, interpersonal, and problem-solving skills. - Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. - Working knowledge of insurance billing, claims, and payer processes. - Strong computer skills, including Microsoft Office, and the ability to learn new systems. - Ability to analyze data, prepare reports, and handle confidential information with sound judgment. - Ability to travel between locations, up to approximately 25% of the time. - Valid driver’s license in good standing and current automobile insurance. Preferred: - Experience in nonprofit healthcare, community health centers, or human services organizations. - Familiarity with Medicare, Medicaid, 340B programs, and public insurance requirements. - Knowledge of HIPAA privacy and security practices. - Experience in vendor management, contract administration, facilities oversight, or operational reporting. - Experience serving diverse, underserved, and marginalized communities. - Familiarity with federally funded healthcare or safety-net programs. - Bilingual English/Spanish skills. Why Join Open Door? Join a mission-driven organization where your leadership can make a meaningful difference. You’ll have the opportunity to strengthen operations, develop teams, improve organizational efficiency, and help ensure essential healthcare and human services reach the communities that need them. Additional Requirements Employees must complete required organizational training, follow Open Door policies and procedures, and safeguard confidential and protected health information in accordance with HIPAA and organizational standards. Other related duties and special projects may be assigned. This job description outlines the primary responsibilities of the position and is not exhaustive. Duties and responsibilities may change based on organizational needs. Pay: $80,000.00 - $95,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Tuition reimbursement - Vision insurance Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-14, источник — Indeed.