Operations Manager
# Operations Manager **Navneet Education Limited** · Mahim, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Operations Manager — HealKin Mumbai (Mahim) · On-site · Full-time About us Healkin is a tech-enabled home healthcare platform in Mumbai. Nursing visits, home diagnostics, equipment rental, caregivers, injections, vaccinations — delivered out of staffed base stations serving 3km micro-markets. We're early, growing fast, and building the operating system for everything a family needs at home short of a hospital. See HealKin.com for more. The role ● Run day-to-day operations across base stations: nursing, diagnostics, caregivers, vaccinations, and equipment rental ● Lead the ops team, including care coordinators, the dispatch team, and field staff (nurses, phlebotomists, technicians, caregivers) ● Make sure every booking is confirmed on time, fulfilled, and closed properly ● Manage long-term care cases (12/24-hour nurses and caregivers): staffing, replacements, attendance, and family updates ● Handle customer complaints and escalations, and fix the root cause, not just the case ● Build and enforce SOPs for clinical safety, hygiene, and service quality on every visit ● Plan field staff hiring, training, and rosters as demand grows ● Track key numbers: on-time visits, fulfilment rate, cancellations, repeat customers, Google reviews, and cost per visit ● Help set up new base stations and service areas ● Share a weekly ops report with the founders, covering what's working, what's broken, and what you're fixing Who this is for ● 3–6 years in operations, with at least 2 years leading a team; home healthcare, hospital, diagnostics, or on-demand services is a big plus ● You've managed field teams and know how to keep them motivated and accountable ● Strong with numbers, dashboards, and Excel or Google Sheets ● Calm, firm, and caring with patients, families, and staff ● You solve problems on the ground, not just on calls ● Good communication in English, Hindi, and Marathi Who this isn't for ● You want to manage only from a desk ● You're not comfortable with weekend or late escalations ● You avoid tough conversations with staff or customers Apply at : info@healkin Call at : 9076471611 Pay: ₹40,000.00 - ₹60,000.00 per month Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-21, найдена на 2 площадках, источник — Indeed.