Operations Manager

We are currently seeking an experienced and proactive drainage Operations Manager to lead our daily operations, manage our field and dispatch teams, and drive service delivery to the highest standard.

Key Responsibilities

• Operational & Fleet Scheduling: Oversee the daily routing and scheduling of field engineers, vacuum tankers, pump service teams and jetting units to optimise job efficiency and turnaround times.
• Work Booking & Logistics: Lead the booking desk to handle reactive emergency call-outs alongside planned works and preventative maintenance (PPM) contracts.
• Client & Account Liaison: Act as the key point of contact for high-value commercial clients, local authorities, and residential customers, ensuring top-tier service delivery and clear communication.
• Team Leadership & Performance: Manage, mentor, and support office dispatchers, planners, and field staff, setting clear KPIs and monitoring daily performance.
• Health, Safety & Compliance: Ensure all works comply with UK health, safety, environmental, and drainage industry regulations (including RAMS, waste disposal compliance, and PPE standards).
• Process Improvement: Evaluate current operational workflows, reporting metrics, and job management software to enhance productivity and profit margins.

Key Requirements

• Proven experience as an Operations Manager within the drainage, utilities, groundwork, or field services sectors.
• Strong background in high-volume workforce scheduling, emergency dispatch, and logistical planning.
• Outstanding client relationship management and conflict-resolution skills.
• In-depth knowledge of health and safety standards applicable to drainage, confined spaces, and high-pressure water jetting.
• Proficiency with job management and CRM software.
• Excellent leadership, communication, and decision-making abilities under pressure.

Benefits

• Competitive salary with performance-related bonus
• Company car or car allowance
• Pension scheme & health benefits
• 25 days holiday + bank holidays

How to Apply

To apply, please submit your CV and a brief cover letter outlining your relevant experience in the drainage or utilities industry.

Pay: £43,000.00-£48,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Experience:

• Operations management: 2 years (required)
• drainage industry: 3 years (preferred)

Work Location: In person