Operations Manager

About Lareen Sweets

Established in 1994, Lareen Sweets is an authentic Egyptian sweets brand with a long-standing reputation for quality and tradition. We currently operate 5 branches across the UAE.

We are looking for a highly driven Operations Manager to oversee and manage the operations of all five branches, ensuring operational excellence, consistent product quality, strong team performance, and sustainable business growth.

Key Responsibilities

• Oversee the day-to-day operations of all five branches, ensuring smooth and efficient performance.
• Monitor branch performance, supervise staff and address their concerns.
• Monitor product availability, quality, and consistency across all branches.
• Ensure effective coordination between branches and the central factory.
• Handle escalated customer complaints and monitor customer feedback and online reviews.
• Identify and implement new products, market trends and initiatives to attract new customers.
• Monitor online delivery platforms and resolve operational issues affecting orders and sales.
• Oversee social media platforms and ensure customer inquiries and online orders are properly handled.

Requirements

• Proven experience as an Operations Manager within the UAE Food & Beverage industry. Experience in the sweets or bakery industry is highly preferred.
• Demonstrated experience in increasing sales and managing multiple branches.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure, manage multiple priorities, and operate effectively in a fast-paced environment.
• Fluent in both Arabic and English.
• Valid UAE driving license.
• Candidates available for immediate joining are preferred.

Application Question(s):

• How many years of experience do you have as an Operations Manager?
• How many branches have you managed at the same time?
• What is your current or most recent salary? What are your salary expectations?
• Are you currently based in the UAE?
• What is your notice period, and how soon can you join?
• What is your nationality?

License/Certification:

• UAE Driving License (Required)

Work Location: In person