Operations Manager
# Operations Manager **Jafko Services Ltd.** · Mitcham CR4 4BG · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Role Summary Weekend Operations & Performance Supervisor Hospitality Operations | Self-Employed Contractor | Part-Time Company: Bekoe Consultancy Ltd Location: 401–407 London Road, Mitcham, CR4 Rate: £15.00 per hour Contract Type: Self-Employed / Independent Contractor Weekly Commitment: 9 hours, including the Monday management review Average Monthly Fees: £585.00 Start Date: Immediate / By Agreement Working Schedule: The contractor will work on-site on Fridays and Saturdays from 6:00 pm to 9:00 pm (3 hours each day) and Sundays from 6:30 pm to 9:00 pm (2.5 hours). In addition, a 30-minute remote management review will take place every Monday at a mutually agreed time, bringing the total weekly commitment to 9 hours. Bekoe Consultancy Ltd provides operational management, business support, staff performance oversight and consultancy services to businesses. We are seeking an experienced, confident and reliable Weekend Operations & Performance Supervisor to deliver on-site supervisory and operational monitoring services at an established hospitality venue in Mitcham. The successful contractor will be responsible for supervising employees, maintaining operational standards, monitoring staff performance, identifying poor working practices and ensuring employees are held accountable for their responsibilities. The position requires someone who is comfortable challenging staff professionally, conducting performance discussions, addressing unacceptable conduct and providing accurate, independent reports directly to Bekoe Consultancy. This is a staff supervision, performance management and operational oversight role. It is not a frontline hospitality position. The contractor will not undertake routine serving, bar, kitchen, housekeeping, cleaning or reception duties. Purpose of the Role The primary purpose of this engagement is to provide independent supervision of the venue's evening operations, ensuring that employees fulfil their responsibilities, operational standards are maintained and management receives accurate information about staff performance. The supervisor will be expected to: - Maintain an active and visible supervisory presence throughout each on-site visit. - Monitor employee conduct, productivity, professionalism and performance. - Hold employees accountable for completing assigned duties. - Identify poor performance, misconduct and failures to follow workplace procedures. - Provide corrective instructions and monitor improvements. - Conduct staff performance discussions where necessary. - Identify matters requiring disciplinary intervention. - Verify compliance with operational, cleaning, hygiene and safety standards. - Monitor the effectiveness of existing duty managers. - Provide independent reports directly to Bekoe Consultancy. - Follow up on outstanding concerns and ensure corrective actions are completed. The successful candidate must demonstrate sound judgement, confidence, fairness and the ability to address difficult staff situations professionally. Key Responsibilities 1. On-Site Floor Supervision - Maintain a visible supervisory presence across the premises throughout each visit. - Observe employees performing their duties and assess whether expected standards are being met. - Monitor staff productivity, efficiency, attendance, punctuality, breaks and professional conduct. - Ensure employees remain in their designated working areas unless appropriately authorised. - Monitor staff presentation, uniform standards and compliance with workplace procedures. - Identify incomplete duties, poor working practices and unacceptable behaviour. - Challenge employees professionally when performance or conduct falls below expected standards. - Provide clear corrective instructions and verify that improvements are implemented. - Monitor whether existing duty managers are effectively supervising their teams. - Ensure employees remain accountable for the quality and completion of their assigned work. The supervisor must oversee and verify the completion of operational duties rather than routinely undertake those duties personally. 2. Staff Performance Management - Monitor individual employee performance during each supervisory visit. - Identify employees who are failing to meet required standards. - Conduct informal performance and feedback discussions where appropriate. - Explain performance concerns clearly and give employees an opportunity to respond. - Agree reasonable corrective actions and improvement expectations. - Record discussions, employee explanations and agreed actions accurately. - Review whether previously identified performance concerns have improved. - Identify repeated failures and recommend further management intervention. - Monitor compliance with agreed performance improvement measures. - Provide constructive feedback while maintaining firm and consistent standards. All performance concerns must be based on factual observations and supported by appropriate evidence. 3. Disciplinary Monitoring and Intervention - Identify suspected misconduct, breaches of workplace procedures and repeated performance failures. - Address immediate conduct and performance concerns through appropriate supervisory instructions. - Document incidents, observations, relevant evidence and employee explanations. - Undertake preliminary fact-finding where authorised. - Support formal investigations and disciplinary meetings when requested and appropriately appointed. - Prepare accurate written records and recommendations for management consideration. - Identify repeated or serious concerns requiring formal disciplinary consideration. - Monitor employees subject to agreed performance improvement measures. - Escalate serious misconduct, repeated failures and unresolved concerns promptly. - Issue formal disciplinary warnings only where expressly authorised and in accordance with the employer's disciplinary procedures. The supervisor must remain impartial, professional and confidential when dealing with employee matters. Decisions involving dismissal, suspension, changes to employment terms or matters outside delegated authority must be referred to designated management. 4. Operational Standards and Compliance The supervisor will conduct structured operational walk-throughs across the premises, including: - Restaurant and dining areas. - Bar and customer service areas. - Kitchen and food preparation areas. - Hotel reception and guest-facing areas. - Basement and storage facilities. - Corridors and communal areas. - Customer and staff toilets. - External areas and car parking facilities. Responsibilities include: - Verify that staff have completed assigned cleaning, housekeeping and operational duties. - Review cleaning schedules, operational checklists and compliance records for accuracy and completeness. - Monitor adherence to health and safety, food hygiene and relevant workplace procedures. - Identify maintenance defects, lighting failures, damaged equipment and operational hazards. - Ensure the appropriate employee or duty manager is instructed to address identified concerns. - Monitor customer service standards and employee interactions. - Verify that guest check-in, payment and deposit procedures have been completed by responsible employees, where applicable. - Review whether previously reported concerns have been resolved. - Identify recurring operational failures and recommend corrective action. - Escalate urgent hazards and serious compliance concerns immediately. The contractor's responsibility is to supervise, verify, document and escalate operational concerns rather than routinely undertake frontline duties. 5. Independent Reporting to Bekoe Consultancy The supervisor will report directly to Bekoe Consultancy Ltd, independently of the hospitality venue's existing duty managers and operational management team. This is a fundamental requirement of the engagement. The supervisor must provide objective assessments of staff performance and operational standards without requiring existing duty managers to approve, amend or filter their findings. Responsibilities include: - Providing independent observations of staff performance, conduct and productivity. - Identifying discrepancies between existing management reports and actual on-site observations. - Documenting incomplete duties, poor working practices and operational failures. - Recording corrective instructions and relevant employee responses. - Highlighting recurring concerns and unresolved operational issues. - Reporting concerns regarding ineffective duty management or supervision. - Providing clear recommendations for corrective action. - Escalating serious incidents, safeguarding concerns and urgent operational risks immediately to the appropriate management contacts. All reports must be factual, accurate, professional, confidential and supported by appropriate evidence. 6. Daily Reporting and Administration The supervisor must complete a structured digital report following each on-site visit. Reports must include: - Date and times of attendance. - Employees and departments observed. - Staff performance and conduct findings. - Incomplete duties or identified operational failures. - Corrective instructions issued. - Employee responses and performance discussions. - Compliance, cleanliness and safety observations. - Maintenance defects and operational concerns. - Customer complaints or significant incidents. - Outstanding actions and responsible employees. - Progress against previously identified concerns. - Matters requiring management approval or intervention. The supervisor must maintain accurate records of outstanding actions and monitor whether identified concerns have been resolved. Routine administration and completion of the nightly report must be undertaken within the agreed on-site supervisory hours. The contractor is expected to manage their time effectively to ensure that reporting does not compromise the primary responsibility of active floor supervision. 7. Monday Management Review The supervisor will participate in a 30-minute paid remote management meeting every Monday with Bekoe Consultancy Ltd. The meeting will cover: - Findings from Friday, Saturday and Sunday. - Individual staff performance and conduct concerns. - Recurring operational and compliance issues. - Outstanding corrective actions. - Progress against agreed performance improvement measures. - Potential disciplinary matters requiring management consideration. - Observations regarding the effectiveness of existing duty management. - Agreed priorities and actions for the following weekend. The Monday meeting forms part of the agreed nine weekly hours and is included within the £585 average monthly budget. The meeting time will be agreed in advance. 8. Additional Work and Authorisation The standard engagement comprises: - 8.5 hours of on-site supervision each week. - A 30-minute remote management review each Monday. Any additional work outside the agreed nine hours must be authorised in advance by Bekoe Consultancy. Additional services may include: - Extended on-site supervisory visits. - Additional management meetings. - Formal disciplinary investigations or hearings. - Preparation of detailed investigation reports. - Additional administrative assignments. - Attendance at other management meetings. Approved additional hours will be paid at £15 per hour unless a separate fee is agreed in writing. The supervisor must not commit Bekoe Consultancy to additional expenditure or services without prior approval. Essential Requirements Applicants must demonstrate: - Previous experience in hospitality supervision, hotel operations, restaurant management, facilities management or a comparable operational environment. - Experience supervising staff and holding employees accountable for their performance. - Confidence addressing poor performance and unacceptable workplace conduct. - Strong leadership, communication and interpersonal skills. - Ability to conduct professional performance discussions. - Understanding of fair performance management and disciplinary procedures. - Ability to remain impartial and handle confidential staff information appropriately. - Strong observational skills and attention to detail. - Ability to prepare accurate written management reports. - Competence using digital reporting systems, email and basic office software. - Ability to work independently and exercise sound professional judgement. - Reliable availability for Friday, Saturday and Sunday evening visits and the Monday management review. - Access to a suitable laptop or computer and mobile phone. - Reliable transport arrangements to and from the premises. Applicants should ideally be able to travel to the Mitcham premises within 15–30 minutes , including after evening shifts. Desirable Experience - Previous experience conducting workplace investigations or disciplinary meetings. - Familiarity with ACAS disciplinary and grievance procedures. - Experience managing employee performance improvement plans. - Experience supervising multi-department hospitality operations. - Experience completing compliance inspections and operational audits. - Previous experience providing independent management or operational consultancy services. Contract and Payment Terms This opportunity is offered as an independent contractor engagement, with the detailed terms confirmed in a written service agreement. Agreed payment structure: Payment Breakdown: The contractor will receive £45.00 for 3 hours on Friday, £45.00 for 3 hours on Saturday, £37.50 for 2.5 hours on Sunday, and £7.50 for the 30-minute Monday management review. This represents a total of 9 hours per week at £15.00 per hour, equivalent to £135.00 per week, an average of £585.00 per month and £7,020.00 annually. Average monthly fees: £585.00 Annual fees: £7,020.00 , assuming 52 weeks of services. Payment arrangements: - Services will be invoiced monthly. - Invoices must be submitted by the 1st of each month. - Approved invoices will be paid by the 7th of each month. - Travel expenses will not be reimbursed. - Additional services must be agreed and authorised in advance. - The contractor will be responsible for applicable tax obligations and agreed business expenses. - Contractors may provide services to other clients, subject to confidentiality and conflict-of-interest requirements. - Full engagement terms will be confirmed in the written agreement. Fees are calculated on services actually delivered and exclude any applicable VAT. Personal Qualities We are seeking someone who is: Confident and assertive: Comfortable challenging poor performance and providing clear management instructions. Fair and professional: Treats employees consistently and gives them an opportunity to explain concerns. Observant: Identifies operational problems and poor working practices that others may overlook. Independent: Provides objective findings without being influenced by existing workplace relationships. Accountable: Follows through on concerns and verifies that corrective actions have been implemented. Organised: Maintains accurate records, reports promptly and meets deadlines. Reliable: Attends agreed visits consistently and communicates effectively with management. Location and Travel Requirement: Applicants must be based within approximately 30 minutes' travelling distance of 401–407 London Road, Mitcham, CR4, and must be able to travel reliably to and from the premises for all scheduled evening shifts, including weekends How to Apply Please submit your CV through Indeed, outlining your relevant supervisory or management experience. Applicants should briefly describe their experience in: - Supervising staff and maintaining operational standards. - Addressing poor employee performance. - Conducting staff performance discussions. - Supporting disciplinary or investigation processes. - Preparing management reports and monitoring corrective actions. Shortlisted candidates may be invited to complete a practical supervisory scenario during the selection process. Bekoe Consultancy Ltd is committed to fair and equal opportunities in recruitment. Job Types: Part-time, Freelance Pay: £585.00 per month Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-14, источник — Indeed.