Operations Manager

Job Title: Operations Manager 2

Position Purpose:

The Operations Manager 2 is responsible for overseeing the day-to-day operations, performance, leadership, and development of the teams supporting game development projects.

This role provides operational leadership to all Project Managers handling game development tasks and oversees the Team Leads, Associate Team Leads, and Senior Game Developers with leadership functions . The Operations Manager 2 ensures that project management and development teams operate efficiently, maintain quality and productivity standards, comply with HPL and client requirements, and consistently meet project requirements and delivery timelines.

Key Responsibilities1. Project Management Operations

• Oversee all Project Managers assigned to game development tasks and ensure effective project execution.
• Monitor project timelines, priorities, resources, dependencies, risks, and overall delivery status.
• Ensure Project Managers properly coordinate project requirements, resources, deliverables, and production teams.
• Establish and maintain consistent project management processes, workflows, and operational standards.
• Review project performance and identify potential delays, bottlenecks, and operational issues.
• Provide guidance and escalation support to Project Managers for complex project, production, or client-related concerns.
• Ensure projects are properly tracked, documented, and communicated to relevant stakeholders.
• Monitor PM workload and resource allocation to maintain efficient project coverage.
• Drive continuous improvement in project management processes and operational efficiency.
• Ensure Project Managers understand and consistently comply with HPL requirements, established processes, project requirements, and applicable client requirements .

1. Game Development Leadership

• Oversee Game Development Team Leads, Associate Team Leads, and Senior Game Developers with leadership functions .
• Provide direction and operational leadership to ensure development teams meet project requirements, quality standards, and delivery timelines.
• Work closely with development leaders to monitor team performance, productivity, workload, capacity, and resource requirements.
• Ensure development resources are appropriately assigned based on project requirements, skills, workload, and priorities.
• Identify development team capacity gaps, operational risks, and resource requirements and recommend appropriate solutions.
• Support Team Leads and Associate Team Leads in managing team performance, development priorities, technical challenges, and operational concerns.
• Ensure effective communication and collaboration between Development, Project Management, Design, QA, and other production teams.
• Ensure development teams consistently follow established development processes, quality standards, and production requirements.
• Ensure development leadership and senior developers with leadership functions enforce compliance with HPL requirements, development standards, project specifications, and client requirements .

1. Training, Leadership, and Development

• Provide leadership, coaching, mentoring, and direction to Project Managers and Development Leaders to strengthen their management and operational capabilities.
• Identify training and development needs based on employee performance, role requirements, project demands, and organizational objectives.
• Ensure employees receive appropriate training on HPL policies, processes, systems, quality standards, workflows, and operational requirements .
• Ensure teams are properly trained and aligned with client-specific requirements, project specifications, processes, standards, and expectations .
• Establish and promote consistent leadership practices across Project Management and Development teams.
• Develop the leadership capabilities of Team Leads, Associate Team Leads, and Senior Game Developers with leadership functions to prepare them for increased responsibilities.
• Coach leaders in performance management, communication, delegation, conflict resolution, accountability, and team development.
• Monitor the effectiveness of training and development initiatives and identify areas requiring reinforcement or improvement.
• Ensure knowledge gaps, recurring errors, and process deviations are addressed through appropriate coaching, training, or corrective actions.
• Support career development and succession planning for high-potential employees and emerging leaders.
• Promote a culture of continuous learning, accountability, ownership, collaboration, and professional development.
• Ensure leaders consistently communicate and enforce HPL requirements and applicable client requirements within their respective teams.

1. Compliance, Quality, and Requirements Management

• Ensure Project Management and Development teams comply with applicable HPL policies, procedures, standards, workflows, and operational requirements .
• Ensure project teams understand and comply with client requirements, project briefs, specifications, approved designs, technical requirements, and other project-specific instructions .
• Monitor compliance with established quality assurance, review, testing, documentation, and approval processes.
• Identify compliance gaps, process deviations, recurring issues, and risks and implement appropriate corrective and preventive actions.
• Ensure requirements and process changes are properly communicated to the appropriate teams.
• Work with relevant department leaders to resolve quality, compliance, and process-related concerns.
• Escalate significant compliance, quality, or client-related risks to the Operations Director when necessary.

1. Operational Planning and Performance

• Monitor overall operational performance using relevant productivity, quality, delivery, and resource metrics.
• Identify recurring operational issues and implement corrective and preventive actions.
• Develop and improve processes that increase efficiency, reduce production risks, and improve delivery consistency.
• Coordinate with other department leaders to resolve cross-functional operational issues.
• Ensure Project Management and Development leadership are aligned with organizational goals, priorities, policies, and production standards.
• Provide regular operational updates, performance reports, and recommendations to the Operations Director.

1. Quality and Delivery

• Ensure project teams consistently meet established quality and delivery standards.
• Monitor recurring production issues and work with Project Managers and Development Leaders to implement corrective actions.
• Ensure appropriate review, testing, and approval processes are followed before final project delivery.
• Ensure deliverables meet both HPL quality standards and applicable client requirements before submission or final delivery.
• Escalate critical quality, resource, timeline, compliance, or delivery risks to the Operations Director when necessary.
• Promote preventive measures to minimize production errors, rework, missed deadlines, requirement gaps, and operational disruptions.

Key Performance Indicators (KPIs)

The Operations Manager 2 may be measured based on:

• Project delivery and completion rate
• On-time project delivery
• Project Manager performance and effectiveness
• Development team productivity and utilization
• Resource allocation and capacity management
• Quality and defect/rework rates
• HPL process and policy compliance
• Client and project requirement compliance
• Resolution time for operational issues
• Team performance and development
• Leadership development and succession readiness
• Training effectiveness and completion
• Stakeholder satisfaction
• Continuous improvement and operational efficiency

Required Skills and Competencies

• Strong operational and people-management skills
• Strong understanding of project management and game development workflows
• Proven experience managing multiple teams and concurrent projects
• Strong leadership, coaching, mentoring, and performance-management capabilities
• Excellent organizational and prioritization skills
• Strong problem-solving and decision-making abilities
• Excellent communication and stakeholder-management skills
• Ability to manage escalations and resolve cross-functional issues
• Ability to analyze operational and performance data
• Strong understanding of game development production processes
• Ability to interpret and enforce HPL and client requirements
• Ability to drive process improvement and operational efficiency
• Ability to identify training and development needs
• Ability to work effectively in a fast-paced, deadline-driven environment

Qualifications

• Bachelor’s degree in Business Administration, Management, Information Technology, Computer Science, or a related field preferred.
• Significant experience in operations, project management, game development, or a related production environment.
• Proven experience managing Project Managers and/or development leadership teams.
• Experience leading Team Leads, Associate Team Leads, or Senior-level employees with leadership responsibilities.
• Demonstrated experience in performance management, resource planning, training, and process improvement.
• Experience in a game development or technology production environment is preferred.

Reporting Relationship

Reports to: Operations Director

Directly Oversees:

• Project Managers – Game Development Tasks
• Game Development Team Leads
• Game Development Associate Team Leads
• Senior Game Developers with Leadership Functions

Additional Responsibilities

The responsibilities outlined in this Job Description are not exhaustive. HPL may assign additional duties, responsibilities, projects, or tasks to the Operations Manager 2 from time to time, provided that such assignments are within the reasonable scope of the position, the employee’s skills and capabilities, and the operational needs of the company.

General Responsibilities

• Maintain up-to-date knowledge of and demonstrate proficiency in all company rules, policies, procedures, and guidelines. Employees are expected to comply with and consistently apply such policies in the performance of their duties.
• Employees shall be answerable and accountable to their immediate supervisors or superiors with respect to assigned tasks, work performance, compliance with instructions, and adherence to company policies and standards.

Work Location: Hybrid remote in Quezon City