Operations Manager

Role Overview:

You will own day-to-day operations across 2+ locations, ensuring consistent quality, food safety, and smooth service. You will lead a diverse, multicultural team and turn the owner's vision into daily standards that actually happen on the floor.

Key Responsibilities:

• Operations Control: Oversee daily opening/closing, production planning, stock levels, ordering, waste control, and cash handling across both sites
• Quality & Consistency: Ensure bread, pastry, coffee, and food quality is identical in all locations, every day
• Food Safety & Compliance: Own HACCP, municipality / Baladiya requirements, temperature logs, cleaning schedules, pest control, and staff hygiene. Lead inspections and corrective actions
• Team Management: Recruit, train, schedule, and manage a diverse team across shifts. Handle performance, discipline, and motivation. Build a culture of respect and accountability
• Customer Experience: Handle complaints, maintain service standards, and ensure the kiosk and bakery deliver a premium artisan experience
• Financial Control: Manage labor costs, food cost, waste, and daily sales reporting. Spot issues early and fix them
• Coordination: Daily coordination between production, front-of-house, and the kiosk. Ensure timely transfers, correct stock, and no shortages

Must-Have Requirements:

• Experience: 4+ years in bakery, café, or F&B operations, with at least 2 years in a management / supervisory role
• Multi-Site Experience: Proven ability to oversee 2 or more locations simultaneously
• Food Safety Background: Strong knowledge of HACCP, food hygiene, and Qatar municipality food safety regulations. Food Safety certification is required
• Leadership: Experience managing a diverse, multicultural team of 15+ staff, including scheduling and training
• Languages: Fluent English required. Arabic and/or any other lang is a strong advantage
• Skills: Excellent organization, problem-solving, and communication. Comfortable working under pressure, early mornings, weekends, and holidays

Nice to Have:

• Background in artisan / sourdough bakery production
• Experience with POS, inventory systems, and cost control
• Valid Qatar driving license

What We Offer:

• Competitive salary based on experience
• Growth opportunity as we expand
• A brand built on quality and craftsmanship

Pay: QAR5,000.00 - QAR11,000.00 per month

Experience:

• Managing a shop: 2 years (Required)

Work Location: In person