Operations Manager

Glass Half Full | Full-Time | Chalmette, Louisiana

Compensation: $65,000-$90,000 annually, based on experience

Schedule: Full-time, approximately 40–60 hours per week

Location: Chalmette, LA, with oversight of operations across multiple states

About Glass Half Full

Glass Half Full is a growing recycling company headquartered in Southeast Louisiana, with operations spanning Louisiana, Mississippi, and Alabama. Founded in 2020, we've grown from a small glass recycling initiative into a multi-state operation providing residential and commercial recycling collection, municipal recycling programs, and industrial-scale glass processing.

As we continue to grow, we're looking for an experienced Head of Operations to help lead our team, oversee our day-to-day operations, and build the systems necessary to support our next stage of expansion.

Position Overview

The Head of Operations will be responsible for overseeing and managing the company's day-to-day operations across multiple facilities, programs, and markets. This is a senior leadership position that will work closely with executive management and report directly to the Chief Operating Officer to ensure our operations are running safely, efficiently, and consistently.

The ideal candidate is a strong people manager, an effective problem-solver, and someone who is comfortable taking ownership of complex operations. We're looking for someone who can manage existing teams and programs while continuously identifying opportunities to improve our systems, processes, and overall performance.

This is a hands-on leadership role requiring both strategic thinking and a willingness to get involved in the details when necessary.

Key Responsibilities

Operations Management & Leadership

• Manage and support 10-15 direct reports responsible for different operational departments and programs.
• Oversee day-to-day operations across Louisiana, Mississippi, and Alabama.
• Establish clear expectations, performance standards, and accountability across teams.
• Work closely with executive leadership to develop and implement operational improvements.
• Identify inefficiencies, solve problems proactively, and implement systems that support continued growth.
• Support hiring, training, employee development, and performance management.

Program & Facility Oversight

• Oversee operations at our glass processing facility, including production, equipment, maintenance, staffing, and operational efficiency.
• Manage residential and commercial recycling pickup programs, including routing, logistics, fleet utilization, and service quality.
• Oversee municipal and public recycling drop-off programs.
• Coordinate logistics and operational resources across multiple markets.
• Ensure programs consistently meet operational goals, service standards, and customer expectations.

Safety & Compliance

• Maintain a strong company-wide safety culture.
• Oversee the implementation and enforcement of workplace safety procedures and policies.
• Ensure appropriate training, documentation, and compliance across facilities, vehicles, and field operations.
• Proactively identify and address potential safety risks.

Systems, Reporting & Process Improvement

• Oversee operational data collection, recordkeeping, and reporting.
• Develop and improve systems for tracking productivity, efficiency, costs, and operational performance.
• Establish and monitor key performance indicators (KPIs) across departments.
• Evaluate and implement relevant Quality Assurance and Quality Control (QA/QC) protocols into the glass recycling workflow, including the respective measurements and reporting documentation.
• Identify opportunities to streamline operations and improve scalability.

Client & Partner Relationships

• Serve as a primary operational point of contact for larger commercial, institutional, and municipal clients.
• Ensure operational commitments and service expectations are consistently met.
• Coordinate with executive leadership on the implementation and management of new contracts, programs, and markets.

Qualifications & Experience

Required

• Demonstrated leadership experience managing teams, supervisors, or multiple departments.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to manage complex operations and competing priorities.
• Experience developing or improving operational systems and processes.
• Strong problem-solving skills and ability to make sound decisions independently.
• Ability to hold team members accountable while maintaining a positive and productive work environment.
• Comfortable working in a fast-paced, growing company where responsibilities and priorities may evolve.
• Willingness to travel between operational locations as needed.

Preferred

• Experience in logistics, transportation, manufacturing, industrial operations, recycling, or a related field.
• Experience managing multi-site or multi-state operations.
• Familiarity with fleet management, routing, production facilities, and equipment maintenance.
• Experience managing operational budgets, costs, and performance metrics.
• Familiarity with OSHA requirements and workplace safety programs.

Schedule & Expectations

This is a full-time, senior management position requiring approximately 40–60 hours per week, depending on operational needs.

Our operations run seven days a week, and while the majority of work will take place during standard weekday hours, occasional weekend oversight and availability will be necessary.

The successful candidate should be comfortable with a high level of responsibility, independent decision-making, and flexibility.

Compensation & Benefits

• Base Salary: $65k-$90k annually, commensurate with experience and final role responsibilities.
• Paid Time Off: 15 days of PTO annually.
• Paid Holidays: Approximately 10 additional days of paid company holidays (New Years Day, Mardi Gras Day, etc).
• Health Insurance: Access to company-sponsored health insurance with employer contributions.
• Dental & Vision: Access to dental and vision insurance plans.
• Equity Opportunity: Potential eligibility for company equity ownership, subject to performance, tenure, and board approval.
• Growth Opportunity: Opportunity to take on an increasingly significant leadership role as the company expands.

Who We're Looking For

We're looking for someone who takes ownership, leads by example, and genuinely enjoys building and improving operations.

This person should be equally comfortable managing people, reviewing performance metrics, addressing operational challenges, and thinking about how to make the company run better six months or a year from now.

Most importantly, we're looking for a dependable, capable leader who can take responsibility for daily operations, develop a strong management team, and help position Glass Half Full for its next phase of growth.

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Describe your experience managing teams, supervisors, or multiple departments. How many employees have you directly and indirectly managed, and what were your primary responsibilities?
• Tell us about a time you identified an operational inefficiency or recurring problem and implemented a solution. What was the issue, what steps did you take, and what were the measurable results?
• This position requires overseeing multiple operational programs, managing competing priorities, and making decisions independently. Can you describe a previous role where you had similar responsibility? How did you ensure operations ran smoothly without constant oversight from senior leadership?

Work Location: In person