Operations Manager
# Operations Manager **Four Points by Sheraton -Albany NY** · Albany, NY · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Job Overview Four Points by Sheraton is seeking a dynamic, hands-on Operations Manager with strong Food & Beverage leadership experience to support the overall daily operation of the hotel. This role is ideal for an experienced hospitality leader who can take ownership of Food & Beverage operations while also providing leadership across Front Office, Housekeeping, guest services, and general hotel operations. The Operations Manager will work closely with the General Manager to maintain strong operational standards, develop employees, improve guest satisfaction, control expenses, and ensure consistent execution across departments. A major focus of this position will be strengthening the hotel’s restaurant, bar, kitchen, and banquet operations, including service standards, inventory controls, scheduling, training, cleanliness, and profitability. Responsibilities Provide hands-on leadership across hotel operations, with a primary focus on Food & Beverage performance and execution. Oversee restaurant, bar, kitchen, banquet, and event operations to ensure consistent service and quality standards. Support Front Office, Housekeeping, and other operational departments as business needs require. Recruit, train, coach, and develop employees while maintaining clear performance expectations and accountability. Work directly with the General Manager to identify operational challenges and implement corrective action. Manage F&B inventory, ordering, receiving, weekly counts, par levels, waste, and cost controls. Monitor food cost, beverage cost, labor productivity, departmental expenses, and overall profitability. Develop employee schedules based on hotel occupancy, forecasted demand, group business, and operational needs. Ensure accurate POS procedures, cash handling, room charges, revenue posting, and daily financial controls. Maintain high standards for restaurant, bar, kitchen, guest areas, and back-of-house cleanliness. Ensure compliance with food-safety, sanitation, responsible alcohol service, workplace safety, and hotel policies. Conduct departmental meetings, training sessions, inspections, and employee performance follow-ups. Monitor guest feedback and resolve service concerns quickly and professionally. Assist with group functions, meetings, banquets, and special events. Work closely with Sales, Housekeeping, Front Office, Engineering, and other departments to ensure effective communication and execution. Identify opportunities to increase F&B revenue, improve productivity, reduce waste, and control operating expenses. Serve as Manager on Duty and provide leadership throughout the hotel when the General Manager is unavailable. Experience & Qualifications Previous hotel Operations Manager, Assistant General Manager, Food & Beverage Manager, Restaurant Manager, or comparable hospitality leadership experience preferred. Strong Food & Beverage leadership experience is highly preferred. Experience managing restaurant, bar, banquet, and/or kitchen operations. Proven ability to lead, coach, develop, and hold employees accountable. Knowledge of inventory management, purchasing, scheduling, labor controls, and F&B cost management. Experience with hotel and restaurant POS/PMS systems preferred. Strong understanding of guest service and hotel operational standards. Strong organizational, communication, and problem-solving skills. Ability to manage multiple departments and priorities in a fast-paced hotel environment. Flexible availability, including mornings, evenings, weekends, and holidays based on hotel needs. Marriott or branded hotel experience is preferred but not required. The Leader We Are Looking For We are looking for an Operations Manager who is visible, engaged, accountable, and willing to lead from the floor. This is not solely an administrative management position. The successful candidate will actively participate in daily hotel operations, develop the team, strengthen our Food & Beverage operation, maintain high standards, and work alongside the General Manager to continuously improve the property. If you are a hospitality professional who enjoys building teams, improving operations, creating memorable guest experiences, and taking ownership of results, we would like to hear from you. Pay: $54,546.50 - $65,000.00 per year Benefits: Employee discount Flexible schedule Paid time off Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-23, источник — Indeed.