Operations Manager
Position Overview ER Restoration is seeking an experienced, organized, and highly motivated Operations Manager to oversee the day-to-day operations of our water damage, fire damage, mitigation, and reconstruction projects. The Operations Manager will be responsible for keeping projects moving efficiently from initial loss through final completion, while coordinating field crews, subcontractors, project managers, vendors, and office staff. We are looking for someone who takes ownership, solves problems before they become bigger problems, holds people accountable, and understands the urgency and customer service required in the insurance restoration industry. Key Responsibilities Oversee daily operations for mitigation and reconstruction projects. Coordinate and manage project schedules, field technicians, subcontractors, vendors, and project managers. Ensure jobs progress according to schedule, scope of work, budget, and company standards. Conduct regular job reviews and identify delays, outstanding items, and potential problems. Maintain clear communication between the office, field personnel, customers, adjusters, property managers, and other parties involved in each project. Help coordinate emergency water and fire damage response. Monitor labor, materials, equipment, subcontractor costs, and overall job profitability. Review project documentation and ensure files are complete and properly maintained. Ensure technicians and subcontractors follow company procedures, safety requirements, and quality standards. Coordinate material ordering, equipment, inspections, subcontractors, and scheduling. Assist with hiring, training, supervising, and evaluating field personnel. Hold employees and subcontractors accountable for schedules, workmanship, documentation, and customer service. Conduct production meetings and maintain accurate project status reports. Help resolve customer concerns and project-related issues quickly and professionally. Work closely with ownership to improve operational systems, productivity, profitability, and company growth. Qualifications 3+ years of experience in construction, restoration, property damage, or a related industry preferred. Previous operations, project management, production management, or construction management experience strongly preferred. Experience with water/fire damage restoration and insurance claims is a major plus. Strong understanding of construction sequencing and project scheduling. Ability to manage multiple active projects simultaneously. Strong leadership and personnel-management skills. Excellent organization, communication, and problem-solving abilities. Comfortable holding employees and subcontractors accountable. Ability to work effectively in a fast-paced environment where priorities can change quickly. Strong computer and technology skills. Experience with Xactimate and restoration/construction project-management software is preferred. Valid driver's license and reliable transportation. What We're Looking For The right person for this position is someone who: Takes ownership instead of waiting to be told what to do. Understands that communication and follow-through are critical in restoration. Can manage people while maintaining high expectations. Knows how to prioritize multiple jobs and emergencies. Pays attention to details without losing sight of the overall project. Understands the importance of job profitability and controlling costs. Can identify problems early and develop solutions. Treats customers, employees, subcontractors, and insurance professionals professionally. Wants to help build better systems and grow with the company. Performance Expectations Success in this position will be measured by: Projects completed on schedule. Customer satisfaction. Quality of workmanship. Proper job documentation. Effective crew and subcontractor scheduling. Reduced project delays. Labor and material cost control. Project profitability. Communication and accountability throughout the company. Compensation Competitive salary based on experience. Additional compensation opportunities, benefits, vehicle allowance/company vehicle, phone allowance, PTO, and performance incentives may be offered depending on experience and qualifications. Schedule Full-time position. Because ER Restoration handles emergency property damage, occasional after-hours availability may be required. Join ER Restoration This is an opportunity for an experienced operations professional to take an important leadership role within a growing restoration company. We are looking for someone who can bring organization, accountability, leadership, and consistency to our operations while helping us deliver excellent service to our customers. Pay: From $30.00 per hour Expected hours: 40.0 per week Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-13, источник — Indeed.