Operations Manager
JOB DESCRIPTION – OPERATIONS MANAGER Company: Deccan Clap India Pvt. Ltd. Designation: Operations Manager Department: Operations Reporting To: Senior Management JOB SUMMARY The Operations Manager will be responsible for managing and monitoring day-to-day field operations, coordinating with Field Executives, ensuring timely site visits, resolving operational issues, and handling escalations. The primary responsibility is to ensure that all assigned customer site visits are completed on time and that Field Executives properly communicate site status, customer requirements, issues, and completion updates to the Operations Team. KEY RESPONSIBILITIES 1. FIELD EXECUTIVE MANAGEMENT Daily follow-up with Field Executives regarding assigned site visits. Monitor Field Executive schedules and ensure timely arrival at customer locations. Track site visit status from assignment until completion. Ensure Field Executives provide proper updates before, during, and after site visits. Coordinate with Field Executives for rescheduled, delayed, or cancelled visits. Monitor attendance, availability, workload, and field performance. 2. SITE VISIT MONITORING Maintain continuous follow-up on all scheduled site visits. Ensure no assigned lead or site visit is missed without proper communication. Check whether the Field Executive has contacted the customer before visiting. Monitor customer arrival and site visit completion status. Ensure reports, photographs, observations, and other required site information are properly submitted after the visit. 3. ESCALATION & ISSUE MANAGEMENT Handle operational issues raised by Field Executives and customers. Immediately identify and escalate critical issues to the concerned senior management. Coordinate with the relevant departments to resolve customer complaints and site-related issues. Follow up until the issue is completely resolved. Maintain proper records of escalations and their resolution status. Ensure repeated operational problems are identified and corrective action is taken. 4. CUSTOMER COORDINATION Support Field Executives in handling customer-related operational issues. Coordinate regarding site access, timing changes, customer availability, and other requirements. Ensure customers receive proper communication regarding delays or changes in site visits. Take ownership of critical customer escalations until closure. 5. DAILY OPERATIONS CONTROL Monitor daily site visit schedules and operational activities. Prepare and maintain daily operations status. Track pending, completed, delayed, cancelled, and rescheduled site visits. Ensure proper coordination between Inside Sales, Follow-up Team, Field Executives, Reports Team, and Management. Identify gaps in the operational process and recommend improvements. 6. TEAM PERFORMANCE MONITORING Monitor Field Executive productivity and site visit completion. Identify repeated delays, communication gaps, customer complaints, or performance issues. Provide regular feedback to Field Executives. Ensure team members follow company SOPs and operational procedures. Support management in improving field team efficiency. 7. REPORTING Prepare daily/weekly operations reports. Maintain records of site visits, pending cases, escalations, complaints, and resolutions. Provide management with regular updates on operational performance. Highlight critical cases that require immediate management attention. 8. PROCESS & SOP COMPLIANCE Ensure all Field Executives follow the company's operational SOPs. Monitor proper lead handling, site scheduling, customer communication, and completion procedures. Implement operational instructions given by management. Suggest improvements to reduce delays, complaints, and operational errors. KEY PERFORMANCE INDICATORS (KPIs) Timely completion of scheduled site visits. Minimum pending and missed site visits. Effective follow-up with Field Executives. Fast resolution of operational escalations. Reduction in customer complaints. Proper daily status updates. Field Executive productivity and discipline. Compliance with company SOPs. Effective coordination between departments. Customer satisfaction and successful issue closure. REQUIRED SKILLS Strong communication and coordination skills. Good leadership and team-management abilities. Strong follow-up skills. Problem-solving and decision-making skills. Ability to handle multiple site operations simultaneously. Ability to manage escalations professionally. Good knowledge of MS Excel/Google Sheets and reporting. Ability to work under pressure and meet deadlines. Strong ownership and accountability. CANDIDATE PROFILE The ideal candidate should be proactive, responsible, disciplined, and highly organized, with the ability to continuously follow up with Field Executives and ensure that every site visit and operational issue is properly tracked until completion. The Operations Manager must take ownership of operational activities and ensure smooth coordination between the Field Team, Inside Sales, Follow-up Team, Reports Team, and Senior Management. Pay: ₹20,000.00 - ₹26,000.00 per month Benefits: Flexible schedule Health insurance Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-13, источник — Indeed.