OPERATIONS MANAGER

Location: Pasay City

Work Setup: On-site

Employment Type: Full-time

Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM

JOB SUMMARY

We are looking for an experienced Operations Manager to oversee the company's overall business operations, drive operational efficiency, manage resources, and ensure alignment with organizational goals.

The successful candidate will provide leadership and oversight across multiple departments, including Customer Service, Marketing, Human Resources, Administration, and Finance. This role involves developing operational strategies, improving business processes, managing budgets, monitoring departmental performance, and implementing effective systems and controls.

The Operations Manager will work closely with the Branch Head, CEO, and international stakeholders to strengthen business performance, improve operational processes, and support the company's continued growth.

KEY RESPONSIBILITIES

• Oversee daily business operations and ensure the achievement of operational targets.
• Develop and implement operational strategies, policies, procedures, and process improvements.
• Manage and coordinate multiple departments, ensuring alignment with company objectives.
• Establish departmental KPIs, performance standards, reporting structures, and accountability measures.
• Oversee administrative functions, including HR, Finance, Procurement, and general office administration.
• Monitor operational budgets, expenses, cost controls, and resource allocation.
• Review financial and operational reports and recommend strategies to improve efficiency and profitability.
• Lead, coach, and develop department heads, team leaders, and employees to achieve business goals.
• Identify operational risks, resolve performance gaps, and implement corrective actions.
• Prepare regular business performance reports and strategic recommendations for the Branch Head and CEO.
• Lead continuous improvement initiatives to streamline workflows, standardize procedures, and optimize resources.
• Coordinate with China-based management and international stakeholders regarding operational requirements and business updates.
• Facilitate communication between local departments and international management in English and Mandarin, as needed.
• Ensure compliance with company policies, internal controls, and applicable regulations.

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QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in Business Administration, Business Management, Operations Management, or a related field.
• At least 5–8 years of relevant experience in operations management, business administration, or general management.
• At least 3 years of managerial or leadership experience overseeing multiple departments or cross-functional teams.
• Experience in manufacturing, trading, distribution, or multinational companies is an advantage.
• Proven experience in operational planning, process improvement, and business performance management.
• Strong knowledge of financial planning, budgeting, cost control, and administrative operations.
• Experience managing departmental KPIs, operational reports, and employee performance.
• Excellent leadership, organizational, problem-solving, and decision-making skills.
• Strong communication, negotiation, and stakeholder management abilities.
• Proficiency in Microsoft Office, Google Workspace, and business management tools.
• Strong written and verbal communication skills in both Mandarin Chinese and English are highly preferred to support coordination with China-based management.
• Ability to manage multiple priorities and work effectively in a fast-paced business environment.