OPERATIONS MANAGER – APPLE/MAC ACCOUNT
# OPERATIONS MANAGER – APPLE/MAC ACCOUNT **Global Group Innovative Services** · Quezon City · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Job Summary Lead account operations, service levels, revenue goals, and team performance while managing client relationships in an Apple/Mac environment. Job Description We are seeking an experienced Operations Manager to oversee day-to-day operations, team performance, client relationships, and service delivery for a technology-focused account. Key Responsibilities Operational Management Oversee overall account operations and ensure business objectives are consistently achieved. Monitor operational reports, productivity, quality, attendance, and other performance metrics. Analyze trends and implement corrective actions and process improvements. Ensure compliance with company policies, client requirements, and applicable regulations. Service Level & Performance Management Maintain and analyze Client Service Level Agreements (SLAs). Develop and implement strategies to improve service delivery and operational performance. Ensure teams consistently meet or exceed contractual KPIs. Identify operational risks and proactively address issues. Financial & Revenue Management Drive revenue generation and support the achievement of financial objectives. Manage operational data and forecasting to support business decisions. Adjust staffing and operational strategies based on business requirements. People Leadership Select, develop, coach, and manage direct reports. Conduct regular one-on-one meetings and performance reviews. Provide guidance and support to Team Leaders and other members of the leadership team. Address performance and employee-related concerns promptly and professionally. Foster a positive, accountable, and high-performing work environment. Client & Stakeholder Management Build and maintain strong relationships with client partners and key stakeholders. Participate in business reviews and operational meetings. Communicate performance, challenges, action plans, and business updates effectively. Collaborate with cross-functional teams to resolve issues and drive continuous improvement. Continuous Improvement Implement best practices and strategies designed to improve operational performance. Identify opportunities to improve processes, staffing, customer experience, and overall account performance. Provide leadership and support during operational changes and business initiatives. Qualifications At least 3–5 years of Operations Manager or equivalent senior operations leadership experience in a BPO/contact center environment. Strong experience managing large teams and multiple Team Leaders. Proven experience in KPI, SLA, workforce, performance, and operational management . Experience handling Apple/Mac accounts, products, systems, or environments is required. Strong client and stakeholder management experience. Demonstrated ability to analyze operational data and translate insights into action plans. Strong financial, forecasting, and business management knowledge. Excellent verbal and written communication skills. Strong leadership, problem-solving, and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. iOS certification is highly preferred. Job Types: Full-time, Permanent Pay: Php85,000.00 - Php90,000.00 per month Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-17, источник — Indeed.