Operations Lead – Tech Staffing
# Operations Lead – Tech Staffing **Niuro** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Get on Board (LATAM)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[AI]` `[Управление командой]` `[OKR / KPI]` `[Операционное управление]` `[Развитие бизнеса]` --- ### About the Role - Senior-level experience with 5+ years in Operations, Account Management, Client Success, Business Development, or Consulting within technology, staffing, B2B services, or startups. - Current or recent experience directly managing people, including performance management, coaching, onboarding, and team development. - Daily experience managing external clients, including escalations, negotiations, replacements, difficult conversations, and commercial prioritization. - Demonstrated ability to make fast decisions, remove blockers, and operate effectively in high-pressure, dynamic environments. - Strong experience managing KPIs, pipelines, SLAs, client economics, and operational priorities. - Practical experience using AI tools such as Claude, ChatGPT, Gemini, or automation platforms in daily work. - C1 English level or higher - Hands-on experience with Operations Management, People Management, Staffing Operations, KPI Management, Pipeline Management, SLA Management, Client Escalations, Negotiation. Skills - Operations Management - Account Management - Client Success - People Management - Performance Management - Staffing Operations - KPI Management - Pipeline Management - SLA Management - Client Escalations - Negotiation - AI Tools - Automation - Lead, coach, and hold Growth Engineers accountable for results by allocating workload, providing feedback, and overseeing onboarding and training. - Own operational relationships with active clients, anticipating risks, managing escalations and replacements, handling difficult conversations, and identifying upselling opportunities. - Analyze incoming staffing requirements, define search strategies, and assign work based on specialization, capacity, and client priority. - Prioritize accounts using commercial judgment and assess client value, terms, economics, and growth potential. - Intervene in critical situations and remove blockers quickly without taking over the team's daily execution. - Monitor operational KPIs, pipelines, SLAs, delivery quality, and team performance across accounts. - Drive adoption of AI and automation tools to scale operations, and communicate operational needs to Product to support process improvements. - Technology Staffing - IT Outsourcing - Technical Recruiting - AI Workflow Automation - Claude - ChatGPT - Gemini
Наблюдалась 2026-10-13, впервые 2026-10-12, источник — Get on Board (LATAM).