Operations Lead - Social Media (Remote in Portugal, Ireland or Romania )
# Operations Lead - Social Media (Remote in Portugal, Ireland or Romania ) **Otonomee** · Portugal · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Operations-Lead]` `[Social-Media-Manager]` `[Community-Manager]` `[Social-Media-Operations]` `[Client-Services-Manager]` `[Senior-Social-Media-Operations-Manager]` `[Social-Media-Team-Lead]` `[Social-Media-Lead]` --- ### About the Role about the role Job Title : Operations Lead - Location :Remote based in Portugal Ireland or Romania Terms :Permanent Contract / Full-Time 40h weekly Schedule : Monday to Friday, 8h rotation shifts (between 8am and 8pm ). Occasional weekends may be included Role Overview: The Operations Lead – is responsible for leading the delivery, performance, and strategic direction of Social Media operations while ensuring alignment with broader marketing and business objectives. Key Responsibilities: Operational Leadership & Delivery: - Own end-to-end delivery of Social Media operations and ensure KPIs and SLAs are met. - Act as the key point of contact for clients and stakeholders. - Manage day-to-day operations, resourcing, and workload planning. - Oversee escalation management and resolution. - Identify and manage risk – including brand risk management Social Media Management & Analytics: - Monitor responses to comments, messages and mentions to foster community engagement and enhance member experience - Ensure all responses are on brand and in line with company values and goals - Manage social media crises and support with de-escalations. - Manage social media tools and platforms used for scheduling, listening and analytics - Stay up to date with social media trends, algorithm changes and best practices - Develop and implement social media strategies aligned with business goals - Analyze current marketing efforts to pinpoint weaknesses and make improvements - Implementation of operational efficiencies and deployment of industry best practices to improve client outcomes and service effectiveness. Team Leadership & Development: - Lead and develop a team of Social Care Team Managers and Social Care Representatives - Conduct performance reviews and ongoing coaching - Foster a culture of collaboration and continuous improvement Client & Stakeholder Management: - Build strong client relationships and act as a trusted advisor. - Produce regular business reviews (weekly, monthly, and quarterly review) with insights and recommendations. - Deliver presentations and performance updates. - Ensure client satisfaction and alignment. - Proactively identifying opportunities for service enhancement - Translating client objectives into operational actions your profile To thrive in this role, you should possess the following qualifications and attributes: - 5+ years in operations or social media leadership roles. - Experience managing teams in BPO or social media environments - Familiar with Social media tools (e.g., Sprinklr, Nectar, Hootsuite) and Analytics platforms - Understanding of social media KPIs; Assist with tracking and interpreting metrics to enhance user engagement, suggest content optimization - Competent in providing high-level support to both team members and customers - Can demonstrate high levels of initiative with the ability to plan and prioritise tasks - You are proven to be organised, methodical and rigorous. - Have a growth mindset and are a proactive, self-motivated individual - Have remote working experience and capabilities. - English Proficiency & Comprehension (spoken and written) why us? - Fully Remote work from home role based in Portugal , Ireland or Romania - A competitive salary - Equipment provided - Home office allowance - Online Gym and Wellbeing Studio - The opportunity for professional growth - Fun company events and team outings - Autonomy and Responsibility OTO1 Originally posted on Himalayas
- Operations-Lead
- Social-Media-Manager
- Community-Manager
- Social-Media-Operations
- Client-Services-Manager
- Senior-Social-Media-Operations-Manager
- Social-Media-Team-Lead
- Social-Media-Lead
Наблюдалась 2026-10-06, впервые 2026-10-06, источник — Himalayas (JSON API).