Operations Lead

Operations Manager

Location: Arlington & Alexandria, Virginia Position Type: 7am-3pm Reports To: Owner / Managing Director Work Environment: On-site, supporting both salon locations side by side

Position Overview

Aesthetics Salon is seeking a highly organized, proactive, and results-driven Operations Manager to oversee daily business operations across our two salon locations.

At Aesthetics Salon, we believe that exceptional client experiences begin with strong internal systems, intentional leadership, and a team committed to excellence. Our Operations Manager will play a critical role in ensuring that our standards are consistently upheld while creating an environment where our team members can thrive professionally.

This individual will serve as the operational leader of the business, working closely with ownership to translate company objectives into measurable results. The ideal candidate is a strong communicator, natural problem-solver, and confident leader who understands how to balance employee development, client satisfaction, operational efficiency, and profitability.

This is a hands-on leadership position requiring accountability, discretion, adaptability, and the ability to manage multiple priorities across two locations.

Key Responsibilities1. Daily Operations & Business Management

• Oversee daily operations across both Aesthetics Salon locations, ensuring consistency in service delivery, operational procedures, and company standards.
• Establish and maintain efficient workflows that support productivity and operational excellence.
• Ensure salon opening and closing procedures, cleanliness standards, and daily operational checklists are consistently completed.
• Monitor appointment schedules, stylist utilization, service timing, and booking efficiency.
• Identify operational inefficiencies and implement solutions to improve productivity and profitability.
• Manage inventory processes, product ordering, vendor relationships, and supply management.
• Ensure salon equipment, technology, and facilities are properly maintained.
• Serve as the primary point of contact for operational concerns and resolve issues promptly.
• Implement and enforce company policies, procedures, and standard operating protocols.

1. Team Leadership & Employee Accountability

• Provide direct leadership and oversight to front desk coordinators, support staff, and other designated team members.
• Address attendance, punctuality, professionalism, and performance concerns in accordance with company policies.
• Partner with ownership on hiring, onboarding, training, disciplinary actions, and employee transitions.
• Facilitate effective communication between ownership, leadership, and salon employees.
• Promote a positive, respectful, collaborative, and solutions-oriented workplace culture.
• Identify opportunities for employee development and provide ongoing coaching.

1. Client Experience & Service Excellence

• Ensure every client receives a consistent, welcoming, professional, and elevated experience.
• Oversee front desk operations, appointment management, client communication, and checkout procedures.
• Monitor client feedback, service concerns, cancellations, and appointment-related challenges.
• Resolve escalated client concerns with professionalism, empathy, and sound judgment.
• Ensure team members consistently communicate and enforce salon policies.
• Identify opportunities to improve client retention, rebooking, and overall satisfaction.
• Monitor the quality and consistency of the client journey, from initial booking through post-service follow-up.
• Support initiatives that strengthen long-term client relationships and brand loyalty.

1. Financial Performance & Revenue Management

• Monitor daily, weekly, and monthly salon performance against established financial and operational goals.
• Track key performance indicators, including:
• Appointment rebooking and client retention
• Cancellation and no-show rates
• Collaborate with ownership on budgeting, expense management, and revenue strategies.
• Provide regular performance reports with actionable recommendations.

1. Scheduling, Staffing & Workforce Management

• Oversee employee schedules to ensure appropriate coverage and operational efficiency at both locations.
• Monitor attendance, timekeeping, schedule adjustments, and staffing needs.
• Coordinate coverage for employee absences, vacations, and unexpected scheduling changes.
• Ensure appropriate front desk and support coverage during peak business hours.
• Review staffing patterns and make recommendations based on client demand, productivity, and business performance.
• Support accurate payroll preparation by reviewing time records and identifying discrepancies.

1. Systems, Reporting & Administrative Oversight

• Maintain accurate operational records, employee documentation, and business reports.
• Ensure effective use of salon booking software, scheduling platforms, communication systems, and administrative tools.
• Develop and improve standard operating procedures to support consistency across both locations.
• Maintain organized documentation of operational processes and employee performance.
• Prepare weekly operational updates for ownership, highlighting successes, challenges, and recommended solutions.
• Track assigned projects and ensure deadlines are met.
• Protect confidential employee, client, and business information.

Qualifications & Experience

Required Qualifications

• Minimum 3 years of experience in operations management, hospitality management, retail leadership, salon management, or a comparable service-based industry.
• Demonstrated experience managing employees and holding teams accountable to performance standards.
• Strong organizational, communication, and problem-solving skills.
• Experience with scheduling, operational reporting, and performance management.
• Ability to manage competing priorities in a fast-paced environment.
• Strong understanding of customer service and conflict resolution.
• Proficiency with business software, spreadsheets, scheduling systems, and digital communication tools.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Availability to work a flexible schedule, including occasional weekends, based on business needs.

Preferred Qualifications

• Previous experience managing a salon, spa, hospitality business, or multi-location service operation.
• Familiarity with salon booking and point-of-sale systems.
• Experience managing operational budgets and tracking financial performance.
• Knowledge of the professional beauty industry.
• Experience with employee onboarding, training, and development.
• Experience developing standard operating procedures and implementing operational improvements.

Specific performance targets will be established by ownership and reviewed regularly.

What Success Looks Like

Leadership Expectations

At Aesthetics Salon, leadership is demonstrated through actions, accountability, and consistency.

The Operations Manager is expected to:

• Lead by example: Model professionalism, punctuality, integrity, and respect.
• Take ownership: Identify challenges and present solutions rather than waiting for direction.
• Communicate effectively: Maintain clear, timely, and transparent communication.
• Hold others accountable: Address performance concerns fairly, consistently, and professionally.
• Think strategically: Understand how daily operational decisions affect long-term business success.
• Protect the brand: Uphold Aesthetics Salon's reputation, culture, and commitment to excellence.
• Support growth: Help create the systems and structure necessary for the business and its employees to succeed.

Compensation & Benefits

Benefits: Paid 2 week vacation and holidays

Annual Leadership training

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Paid time off

Shift availability:

• Day Shift (Required)

Work Location: In person