Operations Head-Automotive
# Operations Head-Automotive **ProjX Solutions Pvt Ltd** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 11 дней назад* · *Источник: Indeed* --- ### About the Role Job purpose The primary responsibility is to oversee branch operations in Business Development, Sales, Customer Relationship Management, and support in Collection Activities across these branches. The role focuses on managing the assigned customers, improving sales performance, ensuring operational efficiency, maintaining customer satisfaction, and supporting business growth through effective coordination with sales, logistics, inventory, finance, and purchasing teams. Duties and responsibilities ● Monitor branch performance through system data and reports and take necessary actions to improve sales, customer retention customer satisfaction, and business performance. ● Manage and maintain complete customer data and ensure the required customer information is properly classified, updated, and maintained across the Web, App, and Middleware modules monitor the Web, App, and Middleware systems to ensure proper usage, connectivity, data flow, and timely updates. ● Take ownership of issues related to the assigned branches and coordinate with Operations, Sales, Inventory, Purchase, Accounts, Logistics, and other HODs to resolve business and branch-related issues ● Address branch stock issues and coordinate with the inventory team until resolution. ● Coordinate with logistics teams to resolve delivery and transportation issues. ● Assess customer accounts and take decisions with the support of Finance regarding credit extensions, when it is necessary. ● Monitor customer payment terms and outstanding balances. ● Manage the team targets & their Monthly KPIs and ensure consistent performance improvement of the team Prepare submit Monthly & Yearly reports relevant to the departments and management. ● Coordinate with the marketing team to increase sales and market coverage. ● Managing the assigned team and Coordinate with sales teams to achieve branch sales targets. ● Contact existing customers to maintain strong business relationships. ● Handle customer inquiries, complaints, and service-related issues promptly and effectively. ● Ensure customer concerns are resolved satisfactorily and maintain high levels of customer satisfaction Qualifications ● Bachelor's Degree in Business Administration, Marketing or Commerce (minimum). ● MBA (Marketing or Sales Management) preferred. ● Valid UAE driving license ● Sales management or customer relationship management certification preferred. ● Minimum 8 years of experience in sales and marketing, including 3 years in a managerial role. ● Experience in automotive spare parts, trading or multi-branch retail distribution preferred. Skills ● ERP (Sales, Inventory and Receivables modules). ● MS Excel (Advanced) and sales performance reporting. ● Product knowledge of vehicle spare parts and brand ranges. ● Customer relationship management, negotiation and complaint handling. ● Credit assessment and receivables control. ● Leadership, team coordination and branch performance management. ● Commercial judgement, integrity and confidentiality Working conditions ● 6 days a week. ● Full-time, permanent position with responsibility across assigned branches and territories. ● Standard working hours in the trading industry, with extended hours during month-end, target closing and branch launch periods. ● Handles confidential customer credit, pricing and margin information Pay: AED7,000.00 - AED8,000.00 per month Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-08, источник — Indeed.