Operations Executive (Restaurant Group)

Experience: Mid-level Industry Preference: Restaurant / F&B Job Type: Full-time, Office-based Location: Dubai, UAE

Job Overview

We are looking for a proactive and experienced Operations Executive to oversee and manage the day-to-day operational performance of our restaurant branches from our head office.

Key Responsibilities

• Monitor daily sales performance across all restaurant branches and work towards achieving sales targets.
• Track dine-in, takeaway, own delivery, and third-party aggregator sales.
• Monitor online delivery platforms such as Talabat, Deliveroo, Noon and Careem.
• Analyse sales reports, identify underperforming branches and recommend corrective actions.
• Coordinate with branch managers to ensure smooth daily operations.
• Monitor customer complaints, service standards, customer feedback and online ratings.
• Identify operational inefficiencies, wastage, stock discrepancies and recurring branch-level issues.
• Ensure branches follow company SOPs, operational procedures and quality standards.
• Monitor staff performance, attendance and operational requirements in coordination with branch managers and HR.
• Follow up on daily reports, sales targets, inventory and stock requirements.
• Identify opportunities to increase sales, improve delivery performance and enhance customer experience.

Candidate Requirements

• 2–5 years of relevant experience in restaurant operations or the F&B industry.
• Proficient in MS Excel and reporting.
• Strong communication, coordination and problem-solving skills.
• Ability to follow up with multiple branches and ensure accountability.
• A hands-on, result-oriented individual who takes ownership of responsibilities.

Important

We are specifically looking for a mid-level experienced candidate . Candidates with practical restaurant operations experience and a strong understanding of multi-branch F&B operations will be preferred.

Experience:

• operations: 2 years (Preferred)
• restaurant operation: 1 year (Preferred)

Language:

• malayalam (Required)

Work Location: In person