Operations Executive

Job DescriptionOperations Executive – Air Medical 24×7

Company: Worldwide Air Medical Treatment Facilitation Services Co. L.L.C. Brand: Air Medical 24×7 Department: Operations – Global Command Centre Location: Dubai, United Arab Emirates Reporting To: Operations Manager / Operations Director

Job Summary

Air Medical 24×7 is seeking a proactive, organized, and detail-oriented Operations Executive to support day-to-day operational activities, medical case coordination, patient transportation arrangements, and communication with healthcare providers and other stakeholders. The successful candidate will help ensure smooth coordination of medical assistance services, timely case updates, accurate documentation, and efficient operational support across different time zones.

Key Responsibilities

1. Operations & Case Coordination

• Coordinate daily operational activities and maintain accurate records of ongoing medical assistance cases.
• Support the coordination of patient transfers, medical appointments, hospital admissions, discharges, and transportation arrangements.
• Liaise with hospitals, clinics, medical escorts, ambulance providers, and other service partners as required.
• Monitor case progress and communicate relevant updates to internal teams and external stakeholders.
• Escalate urgent operational issues, delays, and service disruptions to the appropriate supervisor.

1. Global Command Centre Support

• Assist with round-the-clock operational coordination and shift handovers, as per the assigned roster.
• Maintain clear and timely communication with internal teams, case managers, medical personnel, and international partners.
• Ensure pending cases, follow-ups, and critical updates are properly documented and handed over between shifts.
• Support coordination across different geographical regions and time zones.

1. Documentation & Reporting

• Maintain accurate case files, operational logs, trackers, and service records.
• Prepare daily operational reports, case status updates, and management summaries.
• Ensure required documents and approvals are collected and maintained in accordance with company procedures.
• Maintain confidentiality of patient information and company records.

1. Client & Stakeholder Communication

• Respond professionally to operational queries from clients, hospitals, insurance partners, and other stakeholders.
• Provide timely updates on case progress and coordinate follow-ups with relevant departments.
• Maintain professional working relationships with service providers and business partners.
• Support the resolution of client concerns and operational issues.

1. Compliance & Quality

• Follow company SOPs, operational guidelines, confidentiality requirements, and applicable UAE regulations.
• Ensure patient information is handled securely and shared only with authorized parties.
• Maintain accurate records for internal reviews, audits, and quality checks.
• Report operational discrepancies, incidents, and service concerns to the reporting manager.

1. Additional Responsibilities

• Support operational planning, resource coordination, and process improvement initiatives.
• Coordinate with the Sales, Medical, Administration, and Finance teams whenever required.
• Perform other duties assigned by Management in line with business and operational requirements.

Qualifications & Experience

• Bachelor's degree or diploma in Healthcare Administration, Hospital Management, Business Administration, Operations Management, or a related field.
• 1–3 years of experience in operations, healthcare coordination, hospital administration, medical assistance, logistics, or a similar role.
• Experience in medical assistance, patient coordination, or an international command centre will be an advantage.
• Proficiency in Microsoft Office, email communication, spreadsheets, and digital documentation systems.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong coordination, organizational, and multitasking abilities.
• Ability to work under pressure and manage time-sensitive operational requirements.
• High attention to detail and accuracy in documentation.
• Professional telephone and email etiquette.
• Ability to work in a team and coordinate with stakeholders across different time zones.
• Strong problem-solving skills and a service-oriented approach.
• High standards of confidentiality, accountability, and professionalism.

Working Conditions

• Work Location: Dubai, UAE.
• Working Schedule: As per company policy and assigned operational roster.
• Shift Requirements: Willingness to work rotational shifts, weekends, and public holidays when required by operational needs, subject to applicable UAE labour law.

Languages

Fluency in English is required. Knowledge of additional languages is an advantage, particularly languages that support communication with international patients, hospitals, and healthcare partners.

Note

The Operations Executive will be responsible for operational coordination and administrative support and must not independently provide medical advice or make clinical decisions unless appropriately qualified and authorized.

Equal Opportunity Statement: Air Medical 24×7 is committed to maintaining a professional, respectful, and inclusive workplace.

Pay: AED1,500.00 - AED3,000.00 per month

Work Location: In person