Operations Director – Individual Events & Scouting

Operations Director –Individual Events & Scouting

Company: Perfect Game Inc.

Department: Event Operations & Scouting

Position Type: Full-Time

Travel: Extensive travel required

Reports To: Senior Leadership / Executive Management

Location: To be determined based on company needs

Position Overview

Perfect Game Inc. is seeking a highly organized, driven, and experienced Operations Director – Individual Events & Scouting to lead the planning, execution, and continued development of individual baseball events and scouting operations across the country.

This role is responsible for overseeing the operational execution of individual player events, including player showcases, prospect camps, identification events, and other assigned baseball programming. The Director will work closely with internal departments, event staff, scouts, coaches, facility partners, and external stakeholders to deliver a consistent, professional, and high-quality experience for players, families, college recruiters, professional scouts, and participating organizations.

The ideal candidate combines strong operational leadership, baseball knowledge, scouting experience, event management expertise, and the ability to manage multiple events and teams in a fast-paced, travel-intensive environment.

This individual will be expected to establish operational standards, develop and support event personnel, improve efficiency, maintain quality control, and help drive the continued growth and success of Perfect Game's individual event and scouting operations.

Key Responsibilities

1. Individual Event Operations & Execution

- Oversee the planning, preparation, staffing, and execution of individual player events, showcases, prospect camps, and other assigned programming. - Ensure events are delivered professionally, efficiently, and consistently across all assigned markets and regions. - Develop and maintain standardized event operating procedures, timelines, checklists, staffing plans, and communication protocols. - Coordinate event logistics, including facilities, field assignments, equipment, technology, staffing, player check-in, scheduling, and on-site execution. - Monitor event readiness and identify potential operational issues before they affect the participant experience. - Conduct on-site event visits and operational reviews to evaluate execution, staff performance, and compliance with company standards. - Establish post-event reporting procedures to evaluate results, identify areas for improvement, and implement corrective actions. - Work collaboratively with event directors and regional personnel to manage scheduling changes, weather-related disruptions, facility issues, and other operational challenges.

1. Scouting Operations & Player Evaluation Support

- Oversee the operational side of scouting activities associated with individual events, ensuring appropriate staffing, scheduling, technology, and evaluation workflows. - Collaborate with scouting leadership to align event execution with player identification, evaluation, and recruitment objectives. - Help establish consistent processes for collecting, validating, organizing, and distributing player information and event results. - Support the effective use of player profiles, performance data, verified measurements, video, and other scouting-related information. - Ensure scouting personnel have the resources, schedules, communication, and event support necessary to perform their responsibilities effectively. - Coordinate with internal teams to maintain the integrity, accuracy, and timely processing of event data and player evaluations. - Assist with the implementation of scouting-related initiatives, operational improvements, and new event formats. - Maintain appropriate separation between operational responsibilities and independent scouting judgments, with player evaluations remaining subject to established scouting standards.

1. Leadership, Staffing & Personnel Development

- Lead, support, and develop event operations personnel, including event directors, coordinators, on-site staff, and other assigned team members. - Establish clear expectations, performance standards, accountability measures, and communication practices. - Assist with recruiting, onboarding, training, and evaluating event personnel. - Build staffing plans that support event volume, geographic coverage, participant demand, and budget requirements. - Develop training resources and operational playbooks to improve consistency across locations and teams. - Provide regular feedback and coaching to strengthen individual performance and overall team effectiveness. - Foster a professional, collaborative, and service-oriented culture focused on accountability, integrity, and continuous improvement. - Help identify and develop future operational leaders within the organization.

1. Travel & On-Site Leadership

- Travel extensively to assigned events, facilities, markets, and company locations throughout the United States. - Provide hands-on leadership at events, particularly during high-volume periods, major showcases, new event launches, and operational transitions. - Conduct site assessments and evaluate facilities, staffing, equipment, workflow, and event readiness. - Maintain a visible leadership presence with employees, players, families, coaches, scouts, and facility partners. - Respond to operational issues in real time and make sound decisions in time-sensitive situations. - Maintain flexibility to support weekend events, early-morning schedules, evening activities, and changing travel requirements. - Provide timely updates to leadership regarding event performance, operational risks, staffing needs, and opportunities for improvement.

Travel is an essential function of this position. Candidates must be willing and able to travel frequently, including overnight and weekend travel, based on the event calendar and business needs.

1. Operational Strategy & Process Improvement

- Evaluate current operational processes and identify opportunities to improve efficiency, consistency, scalability, and service quality. - Develop systems and procedures that support the growth of individual events and scouting operations across multiple markets. - Establish measurable operational objectives and performance indicators. - Use event reports, participant feedback, staffing data, and operational observations to guide decision-making. - Partner with leadership and cross-functional teams to implement new systems, technologies, and operational initiatives. - Improve communication and coordination among event operations, scouting, marketing, registration, technology, and other relevant departments. - Help develop annual operational plans that align staffing, scheduling, resources, and event delivery with company objectives. - Support the successful launch of new events, expansion into additional markets, and refinement of existing event offerings.

1. Budgeting, Resources & Vendor Coordination

- Assist with the development and management of operating budgets for assigned events and programs. - Monitor event expenses and resource utilization to support financial accountability. - Identify opportunities to control costs without compromising event quality, safety, or the participant experience. - Coordinate with facilities, vendors, contractors, and service providers to ensure operational needs are met. - Review staffing levels, equipment requirements, travel expenses, and other event-related costs. - Communicate budget variances, resource constraints, and operational needs to leadership. - Support accurate forecasting and planning for future event seasons.

1. Participant Experience, Safety & Compliance

- Promote a professional, organized, and positive experience for players, parents, coaches, scouts, and college recruiters. - Ensure assigned events follow company policies, established safety procedures, applicable facility requirements, and relevant youth-sports standards. - Support consistent procedures for participant check-in, event communication, equipment use, and issue resolution. - Escalate safety concerns, participant complaints, and significant operational incidents promptly. - Help ensure staff understand and follow applicable conduct expectations, safeguarding requirements, and emergency response procedures. - Maintain appropriate confidentiality and responsible handling of player information and other sensitive operational data. - Represent Perfect Game professionally in all interactions with participants, partners, and the baseball community.

1. Communication & Cross-Functional Collaboration

- Serve as a primary operational contact for assigned individual event and scouting programs. - Maintain regular communication with executive leadership, scouting leadership, event personnel, and relevant support departments. - Coordinate event schedules, staffing updates, operational changes, and performance reporting. - Establish clear communication channels before, during, and after events. - Provide timely, accurate reports on event execution, staffing, attendance, operational challenges, and recommended improvements. - Build productive relationships with coaches, scouts, facilities, vendors, and other industry stakeholders. - Support company-wide initiatives and perform additional duties consistent with the position's responsibilities.

Required Qualifications

- Bachelor's degree in Sports Management, Business Administration, Operations Management, or a related field preferred; equivalent relevant professional experience may be considered. - Experience in sports operations, event management, baseball operations, scouting support, or a comparable leadership role. - Demonstrated experience managing multiple projects, events, teams, or operational workstreams simultaneously. - Strong understanding of baseball, player development, amateur baseball, and the showcase or recruiting environment. - Proven ability to lead teams, establish expectations, solve problems, and drive accountability. - Experience developing operational procedures, staffing plans, schedules, budgets, and performance reports. - Excellent written, verbal, interpersonal, and organizational communication skills. - Strong judgment and the ability to make effective decisions in a fast-paced, live-event environment. - Proficiency with Microsoft Office, Google Workspace, spreadsheets, reporting tools, and event-management technology. - Willingness and ability to travel extensively throughout the United States, including weekends and overnight stays. - Valid driver's license and ability to meet applicable company travel requirements.

Preferred Qualifications

- Experience working in amateur baseball, showcase events, prospect identification, college recruiting, or professional scouting environments. - Previous leadership experience overseeing regional or national event operations. - Established professional relationships within the baseball community. - Experience managing seasonal staffing models, contractor networks, or geographically distributed teams. - Familiarity with player evaluation workflows, performance data collection, video systems, and baseball event technology. - Experience developing standard operating procedures and scalable operational systems. - Demonstrated success improving event quality, operational efficiency, participant satisfaction, or cost management. - Experience presenting operational results, recommendations, and strategic plans to senior leadership.

Core Competencies

The successful candidate will demonstrate:

- Leadership and accountability: Sets expectations, develops people, and follows through on commitments. - Operational excellence: Builds organized, repeatable processes that deliver consistent results. - Baseball knowledge: Understands the demands of amateur baseball events and the needs of players, families, coaches, and scouts. - Strategic thinking: Connects day-to-day execution with long-term organizational goals. - Problem-solving: Responds effectively to changing schedules, staffing challenges, weather, and unexpected event issues. - Communication: Shares information clearly and maintains alignment across multiple teams and departments. - Adaptability: Performs effectively in a demanding environment with significant travel and variable schedules. - Relationship management: Builds trust with employees, participants, partners, and industry stakeholders. - Continuous improvement: Uses feedback, data, and experience to improve the operation over time. - Professional integrity: Demonstrates sound judgment, fairness, discretion, and respect for participants and colleagues.

Performance Expectations & Measures of Success

Performance will be evaluated using appropriate operational and organizational measures, which may include:

- Consistent execution and quality of assigned individual events. - Event readiness, scheduling accuracy, and operational reliability. - Participant and stakeholder satisfaction. - Staffing effectiveness, personnel development, and employee retention. - Accuracy and timeliness of event data and operational reporting. - Compliance with company policies, safety procedures, and established operating standards. - Budget management and responsible use of resources. - Responsiveness to operational issues and effectiveness of corrective actions. - Adoption and effectiveness of standardized procedures across assigned events. - Successful implementation of process improvements and new operational initiatives. - Achievement of established event, departmental, and business objectives.

Specific performance targets will be established in collaboration with leadership and aligned with the organization's operational priorities.

Work Environment & Schedule

This position operates in a dynamic sports and live-event environment. Work will include time in offices, baseball facilities, outdoor fields, and event venues.

The role requires flexibility to accommodate event schedules, which may include:

- Frequent domestic travel and overnight stays. - Weekend and holiday work when events are scheduled. - Early mornings, evenings, and extended event days. - Outdoor work in varying weather conditions. - Periods of increased workload during peak baseball seasons. - Occasional schedule changes based on weather, facility availability, and business requirements.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation & Benefits

Compensation will be commensurate with experience, qualifications, leadership responsibilities, and the overall scope of the position.

The final employment package may include:

- Competitive base salary. - Performance-based incentive compensation, where applicable. - Company-sponsored benefits for eligible employees. - Paid time off and holidays in accordance with company policy. - Business travel reimbursement in accordance with company policy. - Professional development and advancement opportunities.

Final compensation, benefits eligibility, and applicable travel policies will be communicated during the hiring process.