Operations Director
# Operations Director **Usobi** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Director` 💰 **Компенсация:** `$4,000 – $12,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Director-of-Operations]` `[Gaming-Operations-Director]` `[Operations-Manager]` `[IGaming-Operations]` `[Operations-Management-Director]` `[Operations-Executive-Director]` `[Director-Of-Operations-Management]` `[Executive-Operations-Director]` `[Business-Operations-Director]` `[Senior-Director-Operations]` --- ### About the Role Job Description - Language: Fluent Mandarin & English - Salary: USD 4,000–12,000/month, depending on the candidate's experience and capabilities - Work Arrangement: Remote initially; Malaysia onsite after approximately 4–6 months - Working Hours: Asian business hours - Days Off: Generally 2 days per week, subject to company scheduling - On Call: Required during days off - Malaysia Relocation: Work visa & accommodation covered by the company - Remote Period: Meal allowance provided Role Overview Twinbo is currently building its own crypto-based B2C iGaming platform , offering multilingual and multi-currency member services. The business is currently in the 0-to-1 stage , building its Operations team, systems, processes, and platform infrastructure from the ground up. The Operations Director will take overall responsibility for the platform from pre-launch preparation, testing, and UAT through official launch and ongoing operations . The role will build and manage the core Operations functions, including Operations, Customer Service, Promotions, and Game Operations , while overseeing member lifecycle, VIP operations, operational systems, data management, and overall business performance. Key Responsibilities - Build the Operations team from 0 to 1, including team structure, hiring, SOPs, training, KPIs, performance management, and leadership development. - Develop overall operations strategy, business targets, launch plans, resource requirements, priorities, and execution timelines. - Lead operational preparation from platform setup and trial operations through official launch. - Establish operational SOPs, service standards, workflows, permissions, handover processes, and escalation mechanisms. - Work closely with Product and Technology to define requirements for frontend/backend systems, member functions, wallets, promotions, VIP systems, Customer Service tools, agent/affiliate back offices, and reporting tools. - Define business logic, operational workflows, permissions, data requirements, and development priorities with Product and Technology. - Lead business-side UAT , including test scenarios, acceptance criteria, issue tracking, retesting, and launch recommendations. - Ensure key player journeys, including Registration, Login, Deposit, Betting, Withdrawal, and Bonus/Reward Claiming , meet launch requirements. - Develop and manage member lifecycle strategies covering onboarding, segmentation, activation, retention, reactivation, VIP, and high-value members. - Oversee Promotions, Customer Service, Game Operations, game launches/removals, maintenance coordination, supplier communication, and player experience. - Coordinate with Risk, Finance, and Technology on abnormal transactions, promotion abuse, payment issues, and system incidents. - Establish operational KPIs and reporting systems covering conversion, activity, retention, net revenue, bonus costs, and Customer Service quality . - Analyze operational data and performance gaps and translate findings into improvement plans and resource allocation decisions. - Collaborate closely with Marketing, Risk, Finance, Technology, Product, and HR. - Handle major member issues, complaints, operational incidents, and crisis situations. - Report operational performance, major issues, resource requirements, and recommendations directly to the COO. - Take overall responsibility for operational performance and business targets. Requirements - 8+ years of iGaming industry experience. - 5+ years of team management experience. - Strong B2C iGaming platform operations experience and understanding of online gaming platform operations. - Experience managing multiple operational functions and able to clearly demonstrate responsibilities, decision-making scope, team size, and measurable results. - Proven 0-to-1 experience launching a new platform, building an Operations organization, or restructuring an operational system. - Hands-on experience developing operational plans, SOPs, business requirements, UAT/acceptance criteria, training, and KPI frameworks . - Strong understanding of the full member lifecycle, including segmentation, Promotions, VIP, Customer Service, Game Operations, retention, and reactivation . - Strong operational data analysis, cost control, and budget management capabilities. - Ability to identify performance gaps and operational issues and translate data into actionable improvement plans. - Strong leadership, hiring, talent development, and cross-functional project management skills. - Experience working closely with Marketing, Risk, Finance, Technology, Product, and HR. - Fluent Mandarin Chinese communication skills. - Able to thrive in a fast-growing, early-stage platform environment where priorities and responsibilities may change frequently. - Experience handling major member issues, complaints, operational incidents, and crisis situations, including escalation, resolution, and post-incident improvement. Preferred - Previous Operations Director experience at a large-scale online gaming/iGaming platform . - Experience managing an Operations team of 30+ people and developing management/leadership structures. - Experience across Hong Kong, Japan, Korea, India, and/or Southeast Asian Chinese-speaking markets . - Experience with multi-market and multilingual B2C platforms. - Experience participating in the planning, requirements design, and launch of proprietary gaming platforms or operational systems . - Experience with multi-currency wallets, cryptocurrency payments, or related operational processes . - Experience building or optimizing CRM, member automation, VIP, Bonus, or Promotion systems . - Familiarity with BI/data analytics tools, operational dashboards, automated reporting, and anomaly monitoring . - Proven experience leading major campaigns or member-growth initiatives with measurable improvements in conversion, activity, retention, reactivation, or net revenue . - Strong English business communication skills and experience working with international teams, game providers, and technology partners. Initial Priorities - Review the current platform and team setup and propose the Operations organization structure, hiring priorities, and phased execution plan. - Establish core operational processes, training frameworks, management reporting, and key platform acceptance checklists. - Develop launch-readiness and trial-operation plans based on platform development progress. - Define responsibilities, risks, launch requirements, and acceptance criteria. - Work closely with Product and Technology to define operational requirements, business logic, workflows, permissions, reporting, and operational tools. - Build the Operations team's organization structure, recruitment plan, SOPs, training, and performance management framework. Target Profile A senior B2C iGaming Operations leader who can build the team, systems, processes, and operational structure from 0 to 1 . The ideal candidate should have strong hands-on experience across platform operations, member lifecycle, Customer Service, Promotions, VIP, Game Operations, product/technology collaboration, and data-driven operations , with the ability to turn strategy into execution and measurable business results. Originally posted on Himalayas
- Director-of-Operations
- Gaming-Operations-Director
- Operations-Manager
- IGaming-Operations
- Operations-Management-Director
- Operations-Executive-Director
- Director-Of-Operations-Management
- Executive-Operations-Director
- Business-Operations-Director
- Senior-Director-Operations
Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).