Operations Coordinator (eCommerce D2C)
# Operations Coordinator (eCommerce D2C) **Burhan Technology Computer Co. W.L.L.** · Kuwait City · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Company: WIBI.com.kw Reporting To: Operations Manager / Business Head Experience: 1-3 years Role Summary The Operations Coordinator will be responsible for end-to-end operational oversight of WIBI’s direct-to-consumer eCommerce business. The role focuses on exception handling, customer escalations, and special/out-of-box requests, ensuring a smooth customer experience. This is a coordination and problem-solving role, not a daily execution role. Key Responsibilities 1. Order Flow Oversight Monitor daily website orders, track order progress, identify delays, and coordinate with internal teams to ensure timely resolution. 2. Customer Escalations & Special Requests Handle escalated customer complaints, urgent delivery requests, VIP cases, address changes, delivery timing changes, and special packing instructions while delivering out-of-box solutions. 3. Returns, Exchanges & Refund Oversight Oversee return, exchange, and refund cases by coordinating between Customer Service, Warehouse, and Accounts to ensure timely closure. 4. Cross-Functional Coordination Act as a coordination bridge between Customer Service, Warehouse, Logistics partners, and Accounts, ensuring accountability and smooth communication. 5. Exception Handling & Problem Solving Manage non-standard operational scenarios, identify recurring issues, and resolve exceptions efficiently. 6. Process Improvement & Reporting Identify operational gaps, suggest improvements, prepare daily exception reports, and share insights with management. Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-15, источник — Indeed.