Operations Coordinator

ABOUT DOT.CARDS

dot.cards is the digital business card of the future. We produce premium networking hardware that pairs with a software platform that lets anyone share their contact info, in seconds. With 2.5M+ devices sold and 100M+ in-person connections facilitated, we have built strong momentum and clear product-market fit. We are now focused on scaling that foundation significantly across channels, products, and customer segments. Based in LA, we are a revenue-backed, fast-growing company entering our next phase of growth.

THE ROLE

We are hiring an Operations Coordinator to support the Head of Operations. This is a full-time, entry-level role for someone who wants to learn how a hardware company runs, from the factory to the customer.

Reporting directly to the Head of Operations, you will act as their right hand on operations: keeping inventory, suppliers, shipments, and reporting on track, and making sure commitments made get done.

WHAT YOU WILL DO

• Coordinate with customer support, sales, procurement and the warehouse to support the custom product order process from order confirmation to delivery.
• Support weekly Amazon FBA replenishment: build the order, confirm inventory quantities, and review with Head of Operations for approval of shipping carton labels.
• Assist the Head of Sales by tracking action items from meetings, and follow up directly with owners on status and deadlines until each one is closed
• Track product development status, collect prototype and production quotes, sample shipments, follow up on action items and keep the product development tracker current.
• Coordinate monthly sales and operations planning (S&OP) readiness across departments and schedule meetings accordingly.
• Write and maintain SOPs for recurring operations workflows and flag any workflow that has not been written down yet.
• Coordinate in-house sample production, prioritize production schedule maintain inventory levels and document most effective customization parameters.
• Maintain one running list of open items with owner and due date and flag anything overdue or at risk.
• Check vendor invoices and forward them to accounts payable and receipts to our expense system
• Set up new SKUs, bundles, and maintain item master data in our document control database.
• Handle office facilities requests, including cleaning and other vendors and landlord requests
• Draft decks, spreadsheets, and briefs for review
• Order lab and office supplies and keep them stocked

WHAT YOU WILL LEARN

• How a hardware company runs operations end to end, working directly with the Head of Sales and Operations
• Supply chain and procurement with overseas manufacturers, from purchase order to delivered goods
• 3PL fulfillment and inventory planning across Shopify, Amazon, and TikTok Shop
• How operations reporting drives purchasing and planning decisions

WHAT WE ARE LOOKING FOR

REQUIRED

• 1 to 3 years of experience in an operations, logistics, coordinator, or executive assistant role, ideally in a fast-moving environment; also open to recent graduates and students in their final year of study with relevant internship or part-time experience
• Interest in supply chain, logistics, or manufacturing, through coursework, internships, or work experience
• Strong proficiency in Excel or Google Sheets: comfortable with formulas, pivot tables, and building trackers from scratch
• Detail-oriented and organized, comfortable juggling multiple trackers, deadlines, and follow-ups at once
• Comfortable following up with people, including holding others accountable to deadlines they have committed to
• Clear written communicator who can draft a professional email or message without heavy editing
• Reliable, shows up, and follows through without needing reminders
• Comfortable asking questions and flagging problems early rather than guessing
• Able to lift and pack boxes up to 25 lbs

NICE TO HAVE

• Experience with Shopify, Amazon Seller Central, or a 3PL or warehouse management portal

COMPENSATION & DETAILS

• $29.00 to $34.00/hour
• Full-time, entry level
• Onsite at dot.cards HQ in Culver City, CA
• Start date: as soon as we find the right person
• Reports to: Head of Sales and Operations