Operations Coordinator
# Operations Coordinator **Al Jassim Group** · Doha · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Title: Operations Coordinator Department: Operations- Burger King & Caffe Vergnano Reports To: Assistant Operations Manager Location: Qatar Industry: Quick Service Restaurant (QSR) Job Purpose To provide effective coordination and administrative support to Burger King & Caffe Vergnano operations, ensuring smooth communication between restaurants, Operations, HR, Finance, Supply Chain, and Management. The operations Coordinator will monitor operational requirements, follow up on pending matters, maintain records, and support the Operations team in achieving business and services standards. Key Responsibilities 1. Operations Coordination Coordinate daily operational requirements between Burger King & Caffe Vergnano outlets and the Operations Department. Follow up with restaurant managers on operational issues, pending actions, and management instructions. Monitor outlet performance, operational activities, and compliance with company procedures. Prepare and circulate daily/weekly operational updates and reports. Coordinate new store openings, renovations, maintenance requirements, and operational projects. Follow up on equipment, maintenance, uniforms, supplies, and other restaurant requirements. 2. Restaurant Support Act as a coordination point between Burger King & Caffe Vergnano teams and Head Office. Collect information and reports from restaurants and submit them to the Operations Manager. Follow up on customer complaints and ensure timely resolution with the outlet concerned. Coordinate operational visits, inspections, meetings, and follow-up actions. Ensure restaurants receive updated company policies, procedures, promotions, and operational instructions. 3. Inventory & Supply Coordination Coordinate with Supply Chain/Purchasing regarding restaurant requirements. Follow up on stock shortages, delivery issues, and urgent operational requirements. Monitor critical supplies and escalate shortages that may affect restaurant operations. Coordinate with warehouse and suppliers when required. 4. Staff & HR Coordination Coordinate with HR regarding manpower requirements, transfers, onboarding, training, leave, and other employee-related operational matters. Follow up on staffing shortages and recruitment requirements raised by restaurants. Coordinate employee uniform and operational requirements. Maintain updated records of restaurant staffing and manpower requirements. 5. Sales & Performance Reporting Collect daily/weekly/monthly sales and operational reports from restaurants. Prepare consolidated reports for management review. Monitor sales targets, transactions, average check, food cost, labor cost, wastage, and other relevant KPIs. Highlight significant variances or operational concerns to the Operations Manager. 6. Compliance & Quality Follow up on food safety, hygiene, cleanliness, health & safety, and Burger King operational standards. Coordinate corrective actions arising from internal/external inspections and audits. Maintain records of inspections, action plans, and closure of outstanding issues. Escalate serious operational or compliance concerns immediately. 7. Administrative Responsibilities Maintain proper records of operational documents, reports, checklists, and correspondence. Prepare presentations, spreadsheets, meeting minutes, and management reports. Schedule and coordinate Operations meetings. Maintain an action tracker and follow up with responsible departments/outlets until completion. Perform other operational and administrative duties assigned by management. Key Performance Indicators (KPIs) Timely completion of operational follow-ups. Outlet compliance with Burger King standards. Accuracy and timely submission of reports. Resolution of operational issues within agreed timelines. Effective coordination between restaurants and Head Office. Reduction of operational delays and outstanding action items. Support in achieving sales, cost, quality, and customer-service targets. Qualifications & Experience Bachelor's degree or any similar education background 2–5 years of experience in QSR, restaurant, hospitality, or retail operations. Experience with Burger King & Caffe Vergnano or another international QSR brand is an advantage. Good knowledge of MS Office, particularly Excel and Word . Good communication and coordination skills. Ability to prepare reports and analyze operational information. Good organizational and follow-up skills. Ability to work under pressure and manage multiple priorities. Personal Competencies Strong coordination and follow-up skills. Good communication and interpersonal skills. Problem-solving ability. Attention to detail. Team-oriented and customer-focused. Proactive and responsible attitude. Ability to work with restaurant managers and multiple departments. Willingness to travel between outlets when required. Preferred: Experience in Qatar/QSR operations, knowledge of food safety requirements, and familiarity with restaurant POS/reporting systems. salary Qr.2500, additionally company provide bachelors sharing accommodation and transportation Pay: Up to QAR2,500.00 per month Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-16, источник — Indeed.