Operations & Business Development Manager

We are seeking an experienced and dynamic Operations & Business Development Manager to oversee the daily operations and drive business growth of our recruitment company. The ideal candidate should have strong experience in recruitment sales, business development, client relationship management, and operational management.

The role requires a commercially driven professional who can generate new business, acquire corporate clients, develop strategic partnerships, manage recruitment operations, and ensure efficient delivery of recruitment services while achieving company revenue targets.

Key Responsibilities1. Business Development & Sales

• Identify, develop, and secure new business opportunities within the UAE market.
• Drive B2B sales activities to promote recruitment, staffing, and manpower solutions.
• Generate new leads through cold calling, networking, referrals, LinkedIn, and market research.
• Build and maintain relationships with HR Directors, HR Managers, CEOs, business owners, and key decision-makers.
• Acquire new corporate clients and expand the company's existing client portfolio.
• Conduct client meetings, understand hiring requirements, and present suitable recruitment solutions.
• Prepare business proposals, quotations, service agreements, and commercial offers.
• Negotiate recruitment fees, contracts, and payment terms.
• Develop sales strategies to achieve monthly, quarterly, and annual revenue targets.
• Maintain a strong sales pipeline and ensure consistent business conversion.

1. Recruitment Operations Management

• Oversee the day-to-day operations of the recruitment company.
• Manage and coordinate recruitment activities from client requirement intake to candidate placement.
• Ensure recruitment teams meet client expectations and agreed delivery timelines.
• Monitor job orders, candidate pipelines, interviews, offers, and successful placements.
• Coordinate with recruiters and consultants to ensure efficient service delivery.
• Implement operational procedures, workflows, and performance standards.
• Monitor recruitment team productivity and overall operational efficiency.
• Handle escalated client issues and ensure high levels of customer satisfaction.

1. Client Relationship Management

• Develop and maintain long-term relationships with existing corporate clients.
• Conduct regular client visits and follow-ups to identify additional business opportunities.
• Ensure quality recruitment services and timely fulfillment of client requirements.
• Address client complaints, resolve service-related issues, and maintain client satisfaction.
• Identify opportunities to upsell additional recruitment and staffing services.

1. Team Management & Performance

• Lead, supervise, and motivate the sales and recruitment teams.
• Set individual and departmental sales and operational targets.
• Monitor team performance through KPIs and regular performance reviews.
• Provide guidance, coaching, and support to improve team productivity.
• Ensure effective coordination between business development and recruitment operations.

1. Financial & Administrative Management

• Monitor sales revenue, operational expenses, and business profitability.
• Track client invoices, outstanding payments, and payment follow-ups in coordination with finance.
• Ensure recruitment contracts and client agreements are properly maintained.
• Prepare monthly sales reports, operational reports, and business performance updates.
• Identify cost-saving opportunities and improve operational efficiency.

Qualifications & Experience

• Bachelor's degree in Business Administration, Human Resources, Management, or a related field.
• Minimum 5–8 years of experience in recruitment, staffing, or manpower solutions.
• Proven experience in recruitment sales and business development.
• Previous experience managing recruitment operations and teams.
• Strong track record in acquiring corporate clients and generating revenue.
• Good understanding of recruitment processes, staffing solutions, and client servicing.
• Existing network of corporate clients in the UAE is highly preferred.
• Strong knowledge of the UAE recruitment and staffing market.

Work Location: In person