Operations Assistant Manager - Lord's Tavern

Contractual hours

40

Basis

Full Time

Job category/type

Catering

Date posted

05/10/2026

Job reference

REQ000083

Department: Food & Beverage

Reporting to: Senior Operations Manager – Lord’s tavern

Contract: Permanent

DIMENSIONS OF ROLE

Normal working hours will be 5 shifts of 9 hours rostered between Monday to Sunday, including one-hour unpaid lunch on each day worked; making a total of 40 working hours per week.

KEY PURPOSE OF ROLE

To assist managing of the daily operation of the Lord’s Tavern.

KEY TASKS AND ACCOUNTABILITIES

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Leading by example in the delivery of world class events.

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Taking charge of the performance and presentation of your team.

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Working hands-on to ensure that the Club's standards are maintained through staff training and product knowledge.

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Ensuring that setup/breakdown of your area is performed efficiently.

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Confident verbal skills, able to take bookings and update diaries and function sheets.

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Effectively and efficiently deal with all customer feedback.

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Assisting with stock control and cash handling systems.

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Ensuring all relevant Health and Safety regulations are complied with.

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

VARIATIONS OF JOB RELATING TO MAJOR MATCHES

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Attendance at all major match-days, including weekends, as required.

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Any other duties, whether in the Department or elsewhere around the Ground, as required.

SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

We are open and welcoming to all, always paying close attention to people’s needs

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate

TOGETHER

Like players, we help each other to achieve our collective goals and be our personal best

PERSON SPECIFICATIONS – SKILLS, EXPERIENCE AND QUALIFICATIONS

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Strong Leadership skills with a can-do attitude.

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Exceptional customer service skills.

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Willingness to learn new skills.

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Good communication skills and someone who is happy to speak to customers to offer recommendations and information.

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Ability to work well under pressure in a fast-paced environment and thrive on a challenge.

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Good food and beverage knowledge.

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Take pride in contributing to the enjoyment of our guests.

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Hard working and proactive in solving issues and queries that may arise.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.