OPERATIONS and CLIENT RELATIONS EXECUTIVE

OPERATIONS and CLIENT RELATIONS EXECUTIVE | UAE BUSINESS SETUP | EZONE

Location: Business Bay, Dubai | Salary: AED 4,500 + commission

Experienced UAE Business Setup Professionals Only

EZONE is recruiting an experienced Operations and Client Relations Executive to manage client relationships and deliver accurate, timely business setup and post-sales services.

Candidates must have hands-on experience in UAE free zone company formation, licensing, visas, renewals, and government-related processes. We require someone who takes ownership, solves problems, and delivers results without constant supervision.

We will not consider applications without relevant UAE business setup operations experience.

THE ROLE

Reporting to the Operations and Client Relations Team Lead, you’ll manage assigned client accounts and applications from onboarding through to completion, including ongoing support and renewals.

This is a hands-on role combining operational processing, client relationship management and commercial awareness. You will be accountable for service accuracy, deadlines, client satisfaction and identifying opportunities to retain and grow existing business.

KEY RESPONSIBILITIES

• Process company formations, licenses, visas, amendments, renewals and cancellations
• Manage client relationships through proactive communication, advice and timely follow-up
• Own applications from start to finish, meeting deadlines and service standards
• Liaise directly with free zones, PROs and government authorities
• Resolve client and processing issues independently, escalating complex cases with proposed solutions
• Maintain accurate CRM records, client files and documentation
• Ensure accurate, timely handovers between Sales, Operations, PRO and Finance
• Drive renewals, client retention, upselling and cross-selling opportunities
• Prevent errors, rejections, penalties, and rework while staying current with UAE regulations
• Achieve agreed service, productivity, client satisfaction and commercial KPIs

ESSENTIAL REQUIREMENTS

• Proven UAE business setup operations experience, with strong knowledge of free zone licensing, visas, renewals and government procedures
• Ability to manage multiple client applications independently, accurately and on time
• Strong client communication, relationship management and problem-solving skills
• High attention to detail, personal accountability and commercial awareness to drive retention and additional business
• Proficiency in CRM systems, document management and digital workflows
• Willingness to respond to urgent client matters outside normal office hours, including weekends

HOW TO APPLY

Submit your CV with a brief summary of your UAE business setup operations experience, including the free zone authorities you have worked with, the services you have personally processed, and the types of client accounts you have managed.

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person