Operations & Admin Coordinator - UK hours
# Operations & Admin Coordinator - UK hours **VirtuHire** · South Africa · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Operations-and-Project-Administrator]` `[Operations-Coordinator]` `[Business-Operations]` `[MSP-Management]` `[IT-Operations-Coordinator]` `[Operations-And-Admin-Coordinator]` `[Operations-Support-Coordinator]` `[Operations-Admin]` `[Administrative-Coordinator]` `[Administrative-Operations-Coordinator]` `[Operations]` --- ### About the Role Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business. This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls. You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement. Key Responsibilities Internal Operations & Delivery - Own and progress internal projects that improve how we operate as a business. - Act as an extension of the Project Manager / Operations function. - Ensure work streams always have a clear next action, owner, and timeline. - Identify blockers early and drive resolution. Ticket & Workflow Management - Oversee ticket queues and ensure tickets are actively progressing. - Chase updates, escalate where required, and prevent stagnation. - Ensure priority issues and uptime-related escalations are handled promptly. - Maintain clarity between support work, project work, and internal initiatives. Process & Continuous Improvement - Identify inefficiencies in systems, workflows, and ways of working. - Recommend and help implement improvements, automation, or simplification. - Support documentation of processes so work is repeatable and scalable. - Ask “how could this be done better, slicker or more efficiently?”. Stakeholder Coordination - Coordinate between technical staff, project managers, and leadership. - Support communication around status, risks, and progress. - Help bring structure and follow-through to internal initiatives. Requirements Essential - Experience working in an MSP, IT services company, or similar tech environment. - Strong understanding of how ticket systems, projects, and support teams operate. - Highly organised with excellent follow‑through. - Naturally proactive — sees what needs doing and gets on with it. - Comfortable managing multiple moving parts. - Outcome‑focused: cares more about progress than activity. Desirable - Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.). - Exposure to internal improvement projects or operational roles. - Interest in automation, process optimisation, or systems thinking. What This Role Is Not - Not a technical engineer role. - Not purely admin or note‑taking. - Not reactive order‑taking. This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs. Why This Role Matters As we scale, internal friction becomes the biggest risk. This role exists to: - Protect delivery quality. - Keep standards high. - Reduce noise and inefficiency. - Help the leadership team focus on growth. - You’ll have genuine impact on how the business operates day‑to‑day. Ideal Personality Fit - Driver over a passenger. - Self-starter and highly motivated. - Calm, structured, and dependable. - Comfortable challenging “how we’ve always done it”. - Enjoys bringing order to complexity. - Takes pride in finishing things properly. Originally posted on Himalayas
- Operations-and-Project-Administrator
- Operations-Coordinator
- Business-Operations
- MSP-Management
- IT-Operations-Coordinator
- Operations-And-Admin-Coordinator
- Operations-Support-Coordinator
- Operations-Admin
- Administrative-Coordinator
- Administrative-Operations-Coordinator
- Operations
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).