Operation Manager - Colnbrook Depot
# Operation Manager - Colnbrook Depot **Goldstar Heathrow** · Slough SL3 0HQ · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Location: Colnbrook Reporting to: Operations Director Salary: Competitive, dependent on experience The Role Goldstar is looking for an experienced and people-focused Operations Manager to lead our busy Colnbrook operation, which runs 24 hours a day, 7 days a week, 365 days a year. This is a hands-on leadership role with responsibility for the day-to-day running of the operation, ensuring we deliver a safe, compliant and reliable service to our customers. A key part of this role is building strong relationships with our drivers. We are looking for someone who will be visible within the operation, regularly engage with drivers face to face and create an environment where people feel listened to, valued and supported. The successful candidate will be a strong and consistent people manager who can balance operational performance, customer service and compliance while developing a positive workplace culture. Key Responsibilities: Lead the day-to-day Colnbrook operation, ensuring customer requirements and service levels are achieved. Provide visible, hands-on leadership across the operation. Build strong, positive and professional relationships with drivers through regular face-to-face engagement and open communication. Improve driver engagement and retention by creating a working environment based on trust, consistency, respect and accountability. Recruit, train, supervise and develop drivers and members of the operational team. Manage probation reviews, performance concerns and development plans consistently and appropriately. Ensure the team understands what is expected of them and has the support and training required to perform effectively. Build strong customer relationships through regular communication, practical advice and proactive issue management. Deliver contractual service levels and maintain agreed operational KPIs. Monitor the operation, schedules, orders and available data to identify issues and opportunities for improvement. Review working practices and implement improvements that strengthen service, accuracy, efficiency and profitability. Work closely with managers across other Goldstar locations to support the wider performance of the business. Respond to complex customer enquiries, complaints and operational incidents. Ensure the operation meets all applicable Good Distribution Practice (GDP),Carriage of Dangerous Goods by Road (ADR) and Civil Aviation Authority (CAA) compliance requirements. Support compliance with Good Distribution Practice requirements when handling and transporting pharmaceutical products. Manage deviations and non-conformances, including customer communication and corrective actions where required. Promote a positive safety and security culture across the operation. About You You will be an experienced transport or logistics manager who enjoys being close to the operation and working directly with people. You will need: Previous management experience within transport, freight, logistics or a similar operational environment. A proven ability to build good working relationships with drivers. A strong, fair and consistent approach to people management. A highly organised and solution-oriented leader, able to work at pace, manage multiple priorities and deliver results in a demanding operational environment. Experience of leading, motivating and developing an operational team. Good knowledge of transport operations, vehicle compliance and driver management. Strong customer service and relationship-management skills. The confidence to manage difficult conversations, performance concerns and operational pressures. Good analytical and problem-solving skills. The ability to use operational information and KPIs to make informed decisions. Strong organisational and time-management skills. Confidence using Microsoft Office applications. A flexible and adaptable approach to changing operational priorities. A positive attitude and willingness to take ownership of challenges. What good looks like in this role The successful Operations Manager will: Be known and approachable across the driver workforce. Spend time within the operation rather than managing only from an office. Communicate clearly and consistently. Follow through on commitments. Treat people fairly and hold everyone to the same standards. Recognise good work as well as addressing poor performance. Encourage drivers and operational colleagues to raise concerns and suggest improvements. Take ownership of service issues and work collaboratively to resolve them. Lead by example and create a positive, accountable and professional working environment. Promote a positive safety and security culture across the operation. Why Join Goldstar This is an opportunity to take responsibility for an important operation and make a visible difference to its people, service and performance. You will have the opportunity to develop the Colnbrook team, strengthen driver engagement, improve operational processes and build trusted relationships with our customers. Pay: From £45,000.00 per year Benefits: Canteen Company pension Free parking Health & wellbeing programme On-site parking Referral programme Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-18, источник — Indeed.