Operation Manager

A. Overall Operations Management

• Oversee the day-to-day operations of all assigned departments and ensure smooth functioning of business activities.
• Establish operational procedures, workflows, and reporting mechanisms to improve departmental efficiency.
• Ensure proper coordination and communication between Inside Sales, Logistics, QA/QC, Accounts & Finance, Procurement, Warehouse, and Sales teams.
• Monitor departmental activities, identify operational bottlenecks, and implement corrective actions.
• Ensure that all departments work according to approved company policies, procedures, and management instructions.
• Review departmental performance and ensure timely completion of assigned tasks.
• Act as the coordination point between department heads/team leaders and senior management.
• Identify opportunities for process improvement, cost optimization, and operational efficiency.

B. Inside Sales Support Management

• Supervise the Inside Sales Support team responsible for handling customer enquiries, RFQs, quotations, order processing, and sales coordination.
• Ensure timely processing of customer enquiries and quotations.
• Monitor quotation turnaround time, follow-ups, order processing, and documentation.
• Ensure effective coordination between Inside Sales, Outside Sales Engineers, Procurement, and Logistics.
• Monitor pending enquiries, quotations, customer orders, and delivery commitments.
• Ensure proper updating of customer enquiries, quotations, and sales orders in the ERP system.
• Resolve operational issues affecting customer service and order execution.

C. Logistics & Supply Chain Management

• Oversee logistics activities, including import/export coordination, shipment tracking, customs clearance, transportation, and delivery schedules.
• Ensure timely receipt and delivery of materials to customers and project sites.
• Coordinate with suppliers, freight forwarders, shipping agents, customs clearing agents, and transport providers.
• Monitor shipment status, delivery schedules, logistics costs, and documentation.
• Ensure proper coordination between Logistics, Procurement, Warehouse, and Sales teams.
• Monitor pending shipments and resolve delays or operational issues.
• Ensure compliance with applicable shipping, customs, and transportation requirements.

D. QA/QC Management

• Supervise the QA/QC team and ensure that quality-related activities are carried out in accordance with company procedures and customer requirements.
• Ensure proper inspection, verification, and documentation of materials before delivery.
• Monitor material inspection reports, test certificates, MTCs, certificates of conformity, and other quality documentation.
• Ensure compliance with applicable project specifications, customer requirements, and relevant international standards.
• Coordinate with suppliers, inspection agencies, customers, and internal departments for quality-related matters.
• Monitor non-conformities, customer complaints, corrective actions, and preventive actions.
• Ensure proper maintenance of quality records and documentation.
• Support implementation and maintenance of the company's ISO 9001 Quality Management System.

E. Accounts & Finance Management

• Oversee the day-to-day activities of the Accounts & Finance team.
• Monitor accounts payable, accounts receivable, invoicing, payment processing, and financial documentation.
• Ensure timely preparation and submission of customer invoices and supplier payments.
• Monitor outstanding receivables, overdue payments, and collection follow-ups.
• Review cash flow requirements, operational expenses, and departmental budgets in coordination with management.
• Ensure proper financial records, reconciliations, and documentation are maintained.
• Monitor customer credit limits and coordinate with Sales and Accounts teams to address payment-related issues.
• Ensure financial transactions and reporting comply with company policies and applicable regulatory requirements.
• Coordinate with external auditors, banks, and other financial stakeholders when required.

F. Interdepartmental Coordination

• Ensure effective coordination among all assigned departments and other business functions.
• Conduct regular operational review meetings with department heads and team leaders.
• Establish clear responsibilities, reporting structures, and escalation procedures.
• Ensure smooth handover of activities between Sales, Procurement, Logistics, QA/QC, Warehouse, and Accounts.
• Resolve interdepartmental conflicts, delays, and operational challenges.
• Ensure timely communication of critical issues to senior management.

G. ERP, MIS & Process Improvement

• Ensure effective utilization of the company's ERP system for operational activities and reporting.
• Monitor departmental data accuracy, pending tasks, workflow status, and performance dashboards.
• Develop and implement SOPs, checklists, and operational control mechanisms.
• Prepare daily, weekly, and monthly operational reports for management.
• Identify process gaps and implement improvements to increase productivity and reduce operational delays.
• Ensure proper documentation, record management, and departmental accountability.

H. Team Leadership & Performance Management

• Lead, guide, and supervise all assigned department heads and team members.
• Set departmental objectives, performance expectations, and operational KPIs.
• Review employee productivity, attendance, discipline, and task completion.
• Identify training and development requirements.
• Promote teamwork, accountability, professional conduct, and continuous improvement.
• Ensure adequate manpower allocation based on departmental workload and business requirements.

Application Question(s):

• Candidates must be currently available in the UAE and ready to join immediately. Candidates currently residing outside the UAE are requested not to apply
• The candidate must have a UAE driving license

Education:

• Bachelor's (Required)

Experience:

• Overall Operations Management: 8 years (Required)
• Inside Sales Support Management: 8 years (Required)
• Logistics & Supply Chain Management: 8 years (Required)
• QA/QC Management: 8 years (Required)
• Accounts & Finance Management: 8 years (Required)
• Interdepartmental Coordination: 8 years (Required)
• ERP, MIS & Process Improvement: 8 years (Required)
• Team Leadership : 5 years (Required)
• EPC/Oil and Gas: 5 years (Required)

Language:

• English (Required)

Work Location: In person