Operation Manager
Responsibilities: Conduct morning briefings and updates, and the delegation of duties to Team Leaders Provide budgetary updates to the Finance Department Oversee the timely preparation of monthly schedules, i.e. standby, night service Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary Oversee quality control matters pertaining to standards, rituals and customs Improve operational management systems, processes, and best practices Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders Plan and review compensation actions, enforcing policies and procedures. Oversee morale, welfare and health of all operations staff Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any). Oversee recruitment and personnel interview Other ad-hoc duties as assigned by the Managing Director (MD) Requirements : Min. Diploma in Tourism or relevant fields. At least 5 years of working experience Must have class 3/3A license Strong Leadership skills Excellent communications and interpersonal skills Able to multi-task Meticulous and detailed Well-organized Good coordinating skills Able to work in a face paced environment Strong team player, patient and able to provide guidance to large team of staff. If you are shortlisted for the first round of screening, our Recruiter will contact you directly. EA License No: 21C0571 | EA Reg No: 21103634 (Johnny Wu) Established in 2019, IMPACT BPO is a successful Recruitment and Business Process Outsourcing (BPO) service group with over 200 headcounts in manpower augmentation and resourcing. Our specialties cover the full suite of manpower sourcing and contracting services; payroll administrative services across various industries, such as Construction, Logistics, Transportation, Finance, Food Production, etc. IMPACT BPO Services takes the lead in the global HR services space. We specialize in solutions in the field of flexible work and human resources services. We are a sparring partner on total workforce management, focused on creating talent-driven strategies that help our clients stay competitive in the marketplace. We deliver world-class human resource solutions across multiple industries. When you work with us, you’ll experience the exceptional service and attention to detail that you can only find with a Recruitment and Business Process Outsourcing (BPO) Services agency. We pride ourselves on proving one-on-one attention to detail in regard to all your HR needs. Visit us at https://www.impactbpo.com/ to find out more. EA License number: Singapore: 21C0571
Наблюдалась 2026-09-14, впервые 2026-08-24, источник — Indeed.