Operation Head Manager
JOB SUMMARY The Operations Head / Operations Manager is responsible for the overall planning, direction, coordination, and control of the company's day-to-day operations. The position ensures that all operational areas consistently meet company standards for service quality, efficiency, safety, customer satisfaction, productivity, and profitability . The Operations Head provides leadership to operational teams, coordinates closely with department heads and support functions, monitors operational performance, resolves service and operational concerns, and implements improvements to achieve the company's business objectives. The position is expected to maintain smooth and efficient operations while ensuring compliance with company policies, standard operating procedures (SOPs), government regulations, and established service standards. DUTIES AND RESPONSIBILITIES Oversee and manage the overall day-to-day operations of the company or assigned business unit. Ensure smooth, efficient, and consistent delivery of operational services in accordance with company standards. Develop, implement, and continuously improve operational policies, procedures, and Standard Operating Procedures (SOPs). Lead, supervise, coach, and evaluate operations supervisors, team leaders, and staff. Monitor manpower requirements, work schedules, attendance, productivity, and proper deployment of personnel. Conduct regular inspections of operational areas to ensure cleanliness, safety, functionality, and service readiness. Monitor customer, guest, or client feedback and ensure timely resolution of complaints and service concerns. Coordinate with department heads and support units to address operational requirements and concerns. Monitor operational expenses and implement appropriate cost-control and resource-utilization measures. Assist Management in preparing operational budgets, forecasts, targets, and action plans. Monitor inventory, supplies, equipment, and company assets to ensure proper utilization and accountability. Coordinate with Purchasing, Engineering, IT, Finance, HR, Security, and other departments regarding operational requirements. Ensure compliance with company policies, government regulations, health and safety requirements, and applicable industry standards. Investigate operational incidents, service failures, and recurring concerns and implement corrective and preventive actions. Establish, monitor, and evaluate operational Key Performance Indicators (KPIs) and departmental targets. Prepare and submit accurate daily, weekly, monthly, and other operational reports required by Management. Identify opportunities to improve operational efficiency, customer experience, productivity, revenue, and profitability. Plan and oversee operational requirements for events, promotions, special activities, VIP visits, and other company initiatives. Participate in Management meetings and provide updates, recommendations, and action plans concerning operational performance. Perform other related duties and responsibilities that may be assigned by Management based on business and operational requirements. QUALIFICATIONS Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, Hotel and Restaurant Management, or any related field. At least five (5) years of relevant experience in operations, preferably in the hospitality, leisure, sports, property, or service industry. At least two (2) to three (3) years of experience in a managerial, department head, or equivalent leadership position. Strong leadership, people-management, coaching, and team-development skills. Excellent organizational, planning, decision-making, and problem-solving abilities. Strong knowledge of operational management, manpower planning, budgeting, cost control, and performance monitoring. Excellent verbal and written communication, interpersonal, and customer-service skills. Ability to manage multiple departments, priorities, projects, and operational concerns in a fast-paced environment. Proficient in Microsoft Office applications and capable of preparing operational reports, presentations, and performance analyses. Willing to work flexible schedules, including weekends and holidays, and respond to urgent operational requirements when necessary. Pay: Php20,000.00 - Php30,000.00 per month Benefits: Company events Discounted lunch Employee discount Paid training Pay raise Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-10, источник — Indeed.