Onsite IT Support Technician

Provide first-level IT and Operational Technology (OT) support for warehouse users, including hardware, software, devices, and connectivity issues.

• Manage and support local IT infrastructure services , including troubleshooting, escalation, monitoring, documentation, and service improvement.
• Provide onsite IT support for warehouses and offices, handling incidents and service requests according to SLA requirements.
• Manage the IT asset lifecycle , including installation, moves, changes, upgrades, inventory, auditing, and decommissioning of IT and OT equipment.
• Maintain accurate asset and CMDB records and ensure compliance with company processes and standards.
• Perform basic LAN/network troubleshooting and cabling , and coordinate complex issues with Network and other technical support teams.
• Support office and warehouse moves, expansions, new site setup, and infrastructure planning .
• Provide on-call support for critical incidents, outages, business continuity, and major incidents when required.
• Support multiple offices and warehouse locations , including regular site visits and travel when necessary.
• Follow and enforce Cyber Security policies and standards across supported IT services.
• Coordinate IT hardware procurement, vendors, inventory, and local service providers .
• Support and coordinate IT projects , including hardware/software upgrades, infrastructure changes, and regional initiatives.
• Provide or coordinate IT training for business and warehouse users.
• Maintain a safe, clean, and organized IT environment , including equipment and cable management.
• Apply LEAN principles to continuously improve IT support processes and operational efficiency.
• Use Power Apps, Power Automate, and Power BI to support basic automation, workflow improvement, and reporting.
• Provide guidance and support to team members to promote team development and service quality .