Online Parts Sales Specialist

Job Title: Online Parts Sales Specialist

Location: On-site Reports To: Sales Manager / Parts Sales Representative Employment Type: Full-Time

About Lift-A-Loft

Lift-A-Loft is a trusted name in aerial lifts and mobile elevating work platforms. We pride ourselves on our commitment to safety, innovation, and responsive service. As we grow our online presence, we’re seeking a motivated Online Parts Sales Specialist to help bring our parts business into the digital age.

Position Summary

The Online Parts Sales Specialist plays a key role in supporting and expanding Lift-A-Loft’s parts sales operations. This individual will learn our existing sales process, assist in CRM integration, and lead the effort to move our most in-demand parts online for streamlined e-commerce. This is a hybrid role requiring both technical aptitude and sales acumen.

Key Responsibilities

• Learn and Support Parts Sales Process:
• Understand current parts ordering systems, customer workflows, and internal fulfillment processes.
• Assist sales team with day-to-day parts inquiries and orders.
• CRM Integration Support:
• Work closely with sales/marketing and parts teams to support the implementation and integration of a parts-focused CRM system.
• Help maintain accurate data records and customer profiles.
• E-Commerce Development:
• Champion the project of migrating top-selling parts to Lift-A-Loft’s website.
• Collaborate with sales/marketing and parts teams to gather product data, descriptions, pricing, and photos.
• Assist in optimizing the user experience for online parts buyers.
• Customer Engagement:
• Respond to customer inquiries via phone, email, and online channels.
• Provide light technical assistance and recommend appropriate parts based on customer needs.
• Data & Reporting:
• Track sales trends of parts to help prioritize website listings.
• Provide insights and recommendations to improve online and offline sales performance.

Qualifications

• 1–3 years experience in sales, e-commerce, or technical parts support (preferably in industrial equipment or similar sectors).
• Familiarity with CRM systems (HubSpot) is a plus.
• Strong communication skills – both written and verbal.
• Highly organized with strong attention to detail.
• Self-starter with the ability to manage multiple projects.
• Comfortable working independently and in a collaborative team environment.

Preferred Skills

• Experience with online storefront platforms – We use WooCommerce
• Basic understanding of mechanical components or industrial equipment
• Proficiency in Microsoft Excel and/or Google Sheets
• SEO or product listing optimization knowledge

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person