Onboarding Manager
# Onboarding Manager **Miralis Data** · Lancaster LA1 4XQ · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role At Fuuse, we are dedicated to providing exceptional products and services that make a difference in the EV industry. As we continue to grow, we are looking for an experienced and enthusiastic Onboarding Manager to join our team. This individual will play a crucial role in ensuring our customers receive a seamless and high-quality experience from the point of sale through to ongoing support. We’re looking for someone with a passion for customer success, who enjoys solving complex problems, and has experience working with cross-functional teams. This is a hybrid role and you will be required to work from either or Lancaster, Manager or London office a minimum of 2/3 days per week depending on your location. Key Responsibilities: As a Onboarding Manager, you will be responsible for the full customer lifecycle, from post-sale onboarding through to ongoing support, ensuring a positive customer journey. Your responsibilities will include, but not limited to: Customer Onboarding & Training: Lead the onboarding process for new customers, ensuring smooth implementation and seamless integration of our platform. Provide in-depth training on how to use the back office and platform features to ensure customers get maximum value from our solution. Create and maintain helpful resources such as guides, training videos, and FAQs to aid customers in self-service. Ongoing Customer Support: Serve as the primary point of contact for all customer inquiries during onboarding stages, providing timely and effective support via email and phone. Troubleshoot and resolve customer issues promptly, collaborating with internal teams as necessary to ensure the best outcome. Be confident in handling complex and technical issues, escalating when necessary to ensure customer satisfaction. Performance & Relationship Management: Regularly engage with customers through monthly or quarterly check-in meetings to review performance, discuss challenges, and identify opportunities for improvement. Proactively assess customer satisfaction, ensuring customers are seeing value from the platform and driving continuous improvement. Build and maintain strong, long-term relationships with customers, becoming their trusted advisor. Skills & Experience: Experience: Proven experience as a Onboarding Manager, Customer Support Specialist, or similar role, ideally within SaaS, technology, or B2B environments. Demonstrable experience with onboarding, training, and supporting customers. Strong problem-solving skills and experience managing complex issues. Skills: Exceptional communication skills, both written and verbal, with the ability to explain complex concepts in a simple and understandable way. Strong technical aptitude and experience working with platform tools, customer service software, and troubleshooting technical issues. Experience with Zendesk or other CRM systems is a plus. Proactive, self-motivated, and highly organized with a keen attention to detail. Personal Attributes: Customer-centric attitude, with a focus on delivering high-quality service. A collaborative team player who can work effectively across internal teams and with external partners. Empathetic, patient, and able to manage challenging situations calmly and professionally. Results-driven with the ability to manage multiple priorities in a fast-paced environment. What We Offer A competitive salary of £25,000 25 days holiday Flexible working hours Hybrid working dependant on location A workplace pension Company Events Access to Health Assured Employee Services Access to Octopus EV Salary Sacrifice Scheme A scale-up environment where you’ll have a voice in the business as we grow our products and services. Job Types: Full-time, Permanent Pay: Up to £25,000.00 per year Benefits: - Casual dress - Company events - Cycle to work scheme - Free parking - On-site parking - Work from home Work Location: Hybrid remote in Lancaster LA1 4XQ
Наблюдалась 2026-09-30, впервые 2026-09-21, источник — Indeed.