Office & Operations Administrator
# Office & Operations Administrator **1st Class Fire Protection Ltd** · Chelmsford CM2 6TX · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role About the role Nordwell is a growing Fire & Security business, and we are looking for a reliable, organised and proactive Office & Operations Administrator to join our Chelmsford team. This is a varied role and will be particularly important to the day-to-day operation of our Chelmsford branch. The successful candidate will be based permanently in the office and will help ensure the branch remains organised, responsive and fully operational throughout the working day. You will work closely with the branch management team and engineers, coordinating work, dealing with customers and providing the administrative support needed to keep jobs moving. This is not a purely administrative role. We are looking for someone who will take ownership of the office, use their initiative and become a dependable point of contact for customers, engineers and colleagues. What you will be doing - Booking and coordinating engineers' jobs and appointments. - Managing engineers' work and helping ensure work is scheduled efficiently. - Answering incoming telephone calls and dealing with general customer enquiries. - Directing calls to the appropriate person or department where necessary. - Managing relevant branch email inboxes. - Responding to general customer enquiries and ensuring matters are followed up appropriately. - Maintaining accurate administrative records. - Supporting the branch manager with administrative tasks. - Helping ensure the office remains organised and operational throughout the day. - Identifying issues that need attention and taking ownership of resolving them or escalating them appropriately. What we are looking for We are looking for someone who is: - Organised and able to manage several tasks at once. - Confident speaking to customers and colleagues on the telephone. - Professional and approachable. - Reliable and dependable. - Comfortable working independently. - Able to prioritise work and meet deadlines. - Proactive and willing to use their initiative. - Comfortable working in a busy environment where priorities can change. - Competent using Microsoft Office and everyday business systems. - Detail-focused without losing sight of the bigger picture. Previous experience in administration, customer service, office coordination or a similar role would be advantageous. What matters most to us is finding someone who is capable, organised, reliable and willing to get involved. The opportunity The successful candidate will become a key point of contact for customers and engineers and will help take some of the day-to-day administrative pressure away from branch management. We are looking for someone who naturally takes ownership. If something needs doing, you should be comfortable recognising it, dealing with it and keeping people informed rather than waiting to be asked. The role will be varied, and there will be plenty of opportunity to develop your knowledge and responsibilities as the Chelmsford branch grows. Why join Nordwell? - Full-time, permanent position working 40 hours per week, with a one-hour lunch break. - Competitive salary based on experience. - 20 days' annual leave, plus additional days over the Christmas shutdown and all UK bank holidays. - One additional day's annual leave for each completed year of service from the end of the second year of employment, subject to the Company's applicable terms. - A Celebration Day each year. - Health Assured employee support and wellbeing services. - Varied role with genuine responsibility. - Opportunity to become an important part of a growing branch. - Supportive team environment. - Opportunity to develop your skills as the business grows. If you are organised, practical, confident dealing with people and enjoy keeping things moving, we would like to hear from you. Pay: £25,000.00-£27,000.00 per year Work Location: In person
Наблюдалась 2026-10-07, впервые 2026-10-06, источник — Indeed.