Office Manager/Senior Administrator

London Hammersmith | Tuesday – Saturday

An exciting opportunity to join Lucinda Ellery!

Lucinda Ellery is a women's hair loss company , internationally recognised name within the hair loss and hair extension industry. With our head office in London and studios throughout the UK and USA, we pride ourselves on delivering exceptional service and expertise.

We are looking for an experienced, highly organised and proactive Office Manager / Senior Administrator to join our Hammersmith team.

This is a varied and rewarding role for someone who loves being organised, takes pride in their work and thrives in a busy environment. You will play an important part in the smooth running of the business, supporting the Directors, managing daily administration and assisting our reception team to deliver outstanding client service.

What We’re Looking For

• Proven administration or office management experience.
• Excellent organisational skills and attention to detail.
• Confident communication and interpersonal skills.
• Ability to multitask, prioritise and work independently.
• Professional, discreet and comfortable handling confidential information.
• Advanced IT skills, particularly Microsoft Office and Excel.
• A positive, self-motivated and proactive attitude.
• Passion for delivering exceptional customer service.
• Availability to work Tuesday to Saturday.

Desirable: Previous team management experience and knowledge of stock control systems.

Key Responsibilities

• Managing day-to-day business administration.
• Scheduling client appointments using Shortcuts and processing payments.
• Supporting and providing cover for reception.
• Handling client enquiries by telephone and email.
• Liaising with suppliers and managing daily stock orders.
• Arranging mail and international shipments via FedEx and DHL.
• Providing administrative support and updates to the Directors.

What We Offer

• Competitive salary.
• 28 days’ paid holiday and pension.
• Excellent career progression, including opportunities to manage studios across the UK and USA.
• Staff purchase scheme and complimentary hair styling.
• Time off between Christmas and New Year.
• Company events.
• Guaranteed hours and no late shifts!

Interested?

If you’re an enthusiastic, experienced administrator looking for a varied role within a successful, growing and prestigious business, we’d love to hear from you!

Come and be part of the Lucinda Ellery team!

Pay: £40,000.00-£48,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person