Office & Key Account Manager

ALL Electrical Products LLC is a growing electrical products wholesale and distribution company based in Santa Fe Springs, California.

We specialize in MC Cable, NM-B Cable, THHN Wire, Electrical Conduit, Electrical Conduit Fittings, and a wide range of electrical products.

With strong manufacturing capabilities and an established supply chain, we are committed to providing high-quality products, competitive pricing, and excellent customer service to our distributors and business partners across the United States.

We are seeking a highly organized, responsible, and customer-focused Office & Key Account Manager to oversee daily office operations, coordinate with our accounting and warehouse teams, and maintain strong relationships with our key customers.

Key Responsibilities

1. Office Administration & Operations

• Manage daily office operations and administrative activities to ensure efficiency and organization.
• Coordinate communication between office staff, accounting, sales, and warehouse teams.
• Oversee customer order processing and internal order documentation.
• Work closely with the warehouse team to coordinate order fulfillment, shipping schedules, and delivery arrangements.
• Communicate with the accounting department regarding invoices, payments, accounts receivable, and customer account information.
• Maintain accurate business records, customer files, and administrative documents.
• Assist management with daily business operations and internal process improvements.

1. Key Account Management & Customer Relations

• Maintain and strengthen long-term relationships with existing key accounts, distributors, and business partners.
• Serve as a primary point of contact for assigned major customers.
• Respond professionally and promptly to customer inquiries, requests, and concerns.
• Coordinate with internal teams to ensure customer orders are processed and delivered accurately and on time.
• Follow up on customer orders, product availability, quotations, and delivery schedules.
• Support customer retention, satisfaction, and long-term business development.
• Identify opportunities to increase sales and expand business with existing customers.
• Assist management with key account meetings, customer visits, and business communications.

1. Sales & Marketing Support

• Support the sales team with quotations, customer communications, and order follow-ups.
• Assist with maintaining customer databases and sales records.
• Coordinate customer promotions, product information, and marketing materials.
• Assist in organizing trade shows, customer events, and business meetings.
• Work with management to improve customer service and develop stronger distributor relationships.

Qualifications

• Minimum 3 years of experience in office management, sales administration, account management, or a related field preferred.
• Strong organizational, communication, and multitasking skills.
• Experience coordinating with accounting, warehouse, and sales departments.
• Excellent customer service and relationship management skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with QuickBooks, ERP systems, or inventory management software is a plus.
• Experience in electrical products, wholesale distribution, construction materials, or related industries is preferred.
• Ability to work independently, solve problems, and manage multiple priorities.
• Professional, dependable, detail-oriented, and team-focused.
• Strong written and verbal English communication skills.
• Bilingual English/Mandarin is a plus.

Compensation & Benefits

• Annual Salary: $60,000 – $75,000, depending on qualifications and experience.

Additional Sales Commission: Opportunity to earn commissions based on eligible sales performance and account growth, subject to the company’s commission plan.

• Opportunities for professional growth and career advancement.
• Supportive and collaborative working environment.
• Opportunity to grow with an expanding electrical products distribution company.
• Employee benefits to be discussed during the interview process.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person